Support specialist FSM

hace 4 semanas


Barcelona, España KION Group A tiempo completo

What we offer:

The opportunity to work in the fast growing worldwide company Attractive remuneration based on your experience, skills and development The opportunity to participate in the international projects and a significant influence on company IT development Stable employment and social package (private medical care and other benefits) Extensive trainings in your area of responsibility

Tasks and Qualifications:

Your role:

2nd / 3rd Level Support of Truck Diagnosis related requests (via Ticketsystem of Central Service CSH) for all KION brands in cooperation with the local Diagnosis departments 

2nd / 3rd Level Support of “Digital Truck Services” related issues in the field 

(incl. Over-the-Air) 

oSupporting Service department

3rd Level Support of issues with the Cloud Diagnosis components 

“Digital Truck Services” 

oUse inhouse tool set to support processes at Service Technicians or 

“Over-the-Air” 

oIdentification and Definition of further need for inhouse tools to support the cloud processes 

Supportfor Remote Diagnosis issues

Support of Automation Solutions

Support Sales requests and 3rd Level support (customer incidents) o

Support of testing (test case creation, test conduction) and releasing new versions 

Error Analysis

Support Diagnosis content creation and development of new functionalities (Requirements Engineering) 

Documentation

Yourprofile:

You have successfully completed an apprenticeship with additional qualification as a mechanical or electrical engineer

You can demonstrate experience with diagnostic applications of electronic control systems

Knowledge in the area of industrial trucks as well as first experience in the operation of authoring systems and content management systems are desirable

Youhavebasicprogrammingskills

Your analytical and process-oriented way of working completes your profile

You have a good command of written and spoken English. Any additional language is an advantage such as German, French and/or Chinese (Mandarin) 



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