Team Manager Operations, Prime Video Global Operations
hace 5 meses
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
As the Team Manager Operations, you will supervise a team of digital content associates. You will manage defined problems by delegating tasks, identifying roadblocks and recommending trade-offs. You will also be responsible for delivering on team goals, providing guidance or coaching to your direct reports and for hiring new talent. To succeed in this role, you will need a proven track record of leading operational teams, executing deliverables with guidance, communicating effectively and improving operational processes by driving standardization or resource optimization.
Key job responsibilities
* Manage a team of 10-15 on tasks related to content publishing, quality or data labelling
* Partner with internal and external teams to execute business goals
* Guide and own Standard Operating Procedures (SOP) and share best practices across all teams
* Plan and commit to deliverables by managing the team resources and infrastructure, queue, shifts, cross training, and time off.
* Provide support for the optimization of various operations, team productivity, customer experience and workforce metrics
* Perform root cause analysis and create documentation to reflect the identified gaps, problem, root cause and solutions.
* Initiate and lead process improvement projects, present solutions, and implement them to relevant operational areas
* Evaluate existing team members and hire new ones while applying the Amazon hiring bar.
About the team
Along with two other sites (Chennai, India and San Jose, Costa Rica), the Prime Video Global Operations team partners with a wide range of stakeholders across the Prime Video (Program, Business, Partner Operations, Tech, Product, Research and Science, etc) to oversee asset deliveries, system processing and assembly, and on-time, defect free, and complete content publishing to Prime Video’s global audience. We obsess over ensuring that every search, discovery and playback interaction with Prime Video (PV) is device agnostic, defect free and results in a high engagement experience for Customers. Therefore, the DigiFlex Operations organization plays an essential role at Prime Video, ensuring that the content that powers our vision to be the premier source of global entertainment, is complete and correct.
BASIC QUALIFICATIONS
* Experience of directly managing a 10+ member team* Experience using Microsoft office tools including Word, Excel, Power Point and Outlook
* Experience in influencing both external and internal stakeholders
* Experience in analysing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS
* Certified or trained in Lean Six Sigma methodology* Experience in Post house/Studios industry in the content publishing or quality management domain
* Experience and understanding of digital media and/or digital video supply chain
* Experience in data analysis, either through professional experience or education
* Experience in content publishing, quality and data labelling
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