Entry Level Customer Support for Native Danish Speakers in Malaga

hace 2 meses


Málaga, España Cross Border Talents A tiempo completo
Key Responsibilities:
  • Customer Support: Respond to customer queries through phone, email, and chat, ensuring timely and accurate resolutions.
  • Troubleshooting: Assist customers with product-related issues, providing clear solutions and escalating more complex cases when necessary.
  • Customer Guidance: Provide guidance and information on company products and services, helping customers navigate through any issues.
  • Case Management: Document and categorize all customer interactions, maintaining accurate records and tracking issues to ensure prompt resolution.
  • Feedback Collection: Collect customer feedback and report common issues to help improve products and services.
  • Collaboration: Work closely with other teams to ensure customer satisfaction and smooth internal operations.
Requirements:
  • Language Skills: Native Danish speaker with strong English skills (B2-C1).
  • Communication Skills: Excellent verbal and written communication abilities.
  • Customer Service Skills: Passion for delivering high-quality customer support.
  • Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.
  • Organizational Skills: Strong attention to detail and the ability to handle multiple customer inquiries.
  • Teamwork: Collaborative attitude and willingness to work with different teams to ensure a positive customer experience.
Benefits:
  • Competitive salary.
  • On-site role with a supportive team in Malaga.
  • Regular working hours with early finish on Fridays.
  • Opportunities for career development and growth within the company.
  • Training and continuous support to help you succeed in your role.


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