Technical Application Scientist II
hace 1 mes
Technical application Scientist, Molecular Biology, Spanish speaker
About us:
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It’s a chance to realise your best – professionally and personally.
The Job:
In technical support you will not become bored: apart from having very exciting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to interact with many different departments and colleagues to solve inquiries. You’ll proof yourself as creative and flexible every day, looking for fast and effective solutions.
At the same time, it is important to keep on learning, to share experience and knowledge with other co-workers and be always aware of new products and solutions.
This role is well suited to those who enjoy working with technical information and people. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development throughout the course of your career.
We are looking for candidates in multiple locations (Madrid, Budapest, Glasgow).
We offer a friendly working environment and a fantastic and supportive international team of 70+ people in Europe.
Number of benefits to colleagues in our sites to help you achieve a great work/life balance, with an on-site gym (depending on site), private health insurance (depending on site) and additional benefit scheme. We also work hard to support our colleagues' career ambitions, offering great training and development opportunities throughout your career.
Hear directly what Mai, a Technical application Scientist, loves about the role:
“What we like most being a Technical Application Scientist (TAS)”
Technical Application Scientistsare sharing theexpertise and technological advancements with researchers, helping them in making the world a better place—whether they’re discovering a cure for cancer, protecting the environment or making sure our food is safe.
The job is all about the customer and providing help and guidance. A satisfied customer with positive feedback for the support you have provided is worth more than anything else and ultimately a validation for the quality of your work. You will be supporting ThermoFisher Scientific products to both internal and external customers.
What will you do:
Provide technical support for Thermo Fisher Scientific Molecular biology product lines and services by answering customer technical inquiries received via telephone, email or web chat Accurately record pertinent information from customer contacts in Customer Relationship Management system Participate in frequent training on products and continuing education on new applications and technologies and present technical updates to colleagues during trainings or department meetings Recommend and implement improvements in processes, FAQ and technical information Participate in additional special team or individual projectsEducation and competencies required:
A Master’s degree or preferably PhD. in molecular biology or related field; post-doctoral experience is a plus Strong “Hands on” experience in Molecular biology methods like Cloning, Nucleic acid purification, Quantification, Amplification, Genome editing solutions, Transfection, in Vitro Transcription Effective communication, both verbal and in writing Customer centricity Proficient in Spanish and English, an additional language (French, Italian, German is a plus)What’s in it for you:
Competitive salary Annual Incentive bonus Generous benefits package Excellent career progression as part of a global organisation An innovative and international working environment
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