Technical Application Scientist
hace 3 días
col-wideJob Description:
**The job**:
**Job Title**: Technical Application Scientist - French speaker
**Group / Division**: Life Science Group
**Location**: On-site in Inchinnan, Scotland or Madrid, Spain
We are looking for Scientists, with experience in **Flow Cytometry, and ELISA or Luminex** **to join our Tech support team in order to provide advice and help to ThermoFisher Scientific customers, and internal support to sales colleagues and other teams across the ThemoFisher Scientific organisation.
We also work hard to support our colleagues' career ambitions, offering great training and development opportunities throughout your career.
"What we like most being a Technical Application Scientist (TAS)"
**What will you do?**
Troubleshoots, provides advice or solutions to experimental problems.
- Records and manages customer complaints on technical and quality issues.
- Arranges credits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issues
- Tracks product related issues and escalates quality issues when needed.
- Develops technological and product expertise within one or more key business areas while staying up to date in all of the company's business areas.
- Demonstrates computer proficiency in using all computer systems and databases.
- Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.
- Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.
- May be required to perform other related duties as required and/or assigned.
**Who we are looking for: experience, skills & abilities**:
- Master's degree or higher in Life Science (PhD level ideal but not essential) or related field.
- Several years' of "hands-on" experience of with experience in **Flow Cytometry, and ELISA or Luminex**.**
- Prior experience in customer service desirable but not essential; empathy and a desire to help people and solve problems are critical traits. Customer satisfaction is a must
- Fluent in English and French
- CVs in English please
**What's in it for you**:
- Competitive salary
- Annual Incentive Plan bonus
- Fully flexible benefits package: including Private Healthcare, Health Cash Plan, Life Assurance, Discounted Gym Membership, Pension Scheme & more
- On-site gym and café
- Excellent career progression as part of a global organization
**About us**:
As the world leader in serving science, our work is more than something that fills our days. When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Each one of our 100,000 extraordinary minds has a unique story to tell. It's not just a career, it's a chance to realise your best - professionally and personally.
**EVGSS2020 *GTSDouble
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