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Technical Application Scientist II, Chemistry, Italian and English speaker
hace 2 semanas
About us:
Thermo Fisher Scientific Inc. is a leading company in the field of science, with an annual revenue of over $30 billion. We assist our customers in various aspects such as advancing life sciences research, solving complex analytical challenges, enhancing patient diagnostics and therapies, and boosting productivity in laboratories. Each of our 80,000 talented individuals at Thermo Fisher Scientific has a unique tale to share, contributing to our shared goal of making the world healthier, cleaner, and safer. Join us to unlock your full potential both professionally and personally.
The Job:
Searching for an exciting and varied role? As a Technical Support team member, you'll face stimulating queries from researchers that will test your scientific expertise. The position involves collaborating regularly with different departments and colleagues to efficiently address inquiries, giving you the opportunity to demonstrate your innovative problem-solving skills. Continuous learning is key in this role, where sharing knowledge with peers and staying informed about the latest products, solutions, and processes are essential. If you enjoy working with technical data and engaging with people, this role is perfect for you.
Thermo Fisher Scientific offers a nurturing environment that encourages growth, development, and challenging career opportunities. We are currently looking for candidates in the Madrid region to join our Alcobendas office. Join our welcoming international team and enjoy a range of benefits, including remote work options and private health insurance. We are committed to supporting our employees' professional advancement through top-notch training and development opportunities. Explore what Mai, a Technical Application Scientist, appreciates about this role:
"Things we enjoy most as Technical Application Scientists (TAS)"
Technical Application Scientists share their expertise and technological advancements with researchers to contribute to making the world a better place, whether it involves finding a cure for cancer, safeguarding the environment, or ensuring food safety. This role focuses on providing excellent customer service and support to both internal and external customers for Thermo Fisher Scientific products.
What will you do:
- Provide technical support for Thermo Fisher Scientific Chemical product lines and services through phone, email, or web chat
- Record relevant information from customer interactions in the Customer Relationship Management system
- Participate in regular product training sessions and keep abreast of new applications and technologies
- Suggest and implement process enhancements, FAQ updates, and technical information improvements
- Contribute to special team or individual projects
Education and competencies required:
- Master's degree in Chemistry, Biochemistry, or a related field
- 1-5 years of laboratory experience
- Strong written and verbal communication skills
- Customer-focused approach
- Proficiency in Italian and English
What's in it for you:
- Competitive salary
- Annual Incentive bonus
- Generous benefits package
- Opportunities for advancement within a global organization
- Innovative and diverse working environment
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