![Hemmersbach](https://media.trabajo.org/img/noimg.jpg)
IT Onsite Technician
hace 3 semanas
Your skills
2 years minimum experience in same role Micro computing, mobile devices, HW, network, software Good skills in communication, good presence and good manners treating users Experience solving computer incidents onsite English level B2 and above is a MUST.
Your Tasks
The Onsite Technician ensures that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.
Main responsibilities:
Handle service support requests & incidents Asset management & coordination Hands & Eyes Support Detect faults and provide efficient and effective solutions Ensuring all work is delivered consistently and in accordance with scope of work Have a full awareness of service level KPI’s and deliver in accordance with these under the guidance of the Service Delivery Manager Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals Work in accordance with suppliers' and customer’s rules and regulations for the purposes of health and safetyMain IT Tasks:
Software iMAC and configuration Hardware iMAC Support VIP users support R&D and IA Sites support IT Kiosks Server Rooms and Network Infrastructure proximity support 3rd Party Support and Co-ordination Events Management Hardware Assets Management Device deployment and depot management.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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