German Speaking Customer Advisor
hace 3 semanas
We are a prominent company in the finance industry, known for our dedication to excellence and innovation in financial services. As part of our expansion, we are looking for a dedicated and enthusiastic German Speaking Customer Advisor to join our team in Madrid. This is an exciting opportunity to become part of a fast-paced, customer-focused environment where your contributions will be valued and you will have ample opportunities for career growth.
Position Overview:
As a German Speaking Customer Advisor, you will play a crucial role in providing exceptional service to our German-speaking clients. Your primary responsibilities will include addressing client inquiries, resolving issues, and offering support related to our financial products and services. This position is on-site in our Madrid office, where you will work alongside a dynamic team to deliver outstanding customer support and contribute to our continued success in the finance sector.
Key Responsibilities:
- Client Interaction: Engage with German-speaking clients through various channels such as phone, email, and chat, providing prompt and professional assistance to address their inquiries and concerns.
- Issue Resolution: Handle and resolve client issues effectively, ensuring that all concerns are addressed in a timely and satisfactory manner.
- Product Knowledge: Develop a thorough understanding of our financial products and services to offer accurate information and support to clients.
- Professional Communication: Maintain a courteous and professional demeanor in all client interactions, fostering positive relationships and ensuring a high level of client satisfaction.
- Accurate Documentation: Record all client interactions, feedback, and resolutions accurately in our customer management system to ensure proper follow-up and tracking.
- Feedback Contribution: Provide valuable feedback to management regarding common client issues, trends, and areas for improvement to enhance our service offerings.
- Team Collaboration: Work closely with team members and other departments to ensure a seamless client experience and to share best practices and insights.
- Compliance: Adhere to company policies and procedures, including maintaining confidentiality and ensuring compliance with relevant regulations and standards.
Qualifications:
- Language Skills: Fluency in German (both written and spoken) is required, along with proficiency in English for internal communications.
- Customer Service Experience: Previous experience in a customer service role is advantageous but not mandatory. We value enthusiasm and a willingness to learn.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and empathetic manner.
- Problem-Solving Abilities: Strong analytical skills and the ability to think critically to resolve client issues effectively.
- Technical Proficiency: Comfortable using computers and various software applications; experience with customer management systems is a plus.
- Adaptability: Ability to handle multiple tasks and thrive in a fast-paced environment while maintaining attention to detail.
- Team Player: Collaborative attitude and the ability to work well with others to achieve common goals.
What We Offer:
- Competitive Salary: An attractive salary package that reflects your experience and skills.
- Comprehensive Benefits: Health and life insurance plans to ensure you and your family's well-being.
- Career Development: Opportunities for career growth and professional development within a leading financial organization.
- Training and Support: Access to comprehensive training programs to enhance your skills and advance your career.
- Positive Work Environment: A supportive and inclusive workplace culture where your contributions are valued.
- Modern Office: A state-of-the-art office located in the heart of Madrid, equipped with all necessary amenities for a comfortable and productive workday.
- Team-Building Activities: Regular team-building events and social activities to foster a strong team spirit and positive work atmosphere.
- Employee Benefits: Enjoy various employee perks, including discounts on financial services and products.
How to Apply:
If you are passionate about customer service and eager to contribute to a leading finance company, we would love to hear from you
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