IT Business Analyst
hace 4 semanas
Main tasks:
- Provide technical support and consultancy throughout the lifecycle of Consent & Preference projects (requirements, build, test, UAT, deploy, hypercare and day-to-day maintenance).
- Work with business clients to collect, understand and analyze business requirements; and break them down them into consistent, easy-to-read and comprehensive user stories.
- Configuring OneTrust UCPM data models and workflows, and closely collaborate with integration team to interface CPM with other Patient-related systems
- Play a critical role during testing phases to ensure we deliver quality and proof-tested solutions, that meet business requirements. Write end-to-end test scenarios and have them executed (automate those tests if possible).
- Monitor OneTrust ecosystem (incl. the interfaces) and manage issues (identify, anticipate, escalate).
- Create/design metrics and dashboards leveraging OneTrust reporting capabilities. Help measure the business value we deliver as a team.
- Help to enhance/optimize consent-related IT operating processes & governance, document good practices, and ensure they are being adopted.
Requirements- Intermediate to high experience, enough to be able to manage conflicts, challenge business customers, and keep the focus on overarching goal/vision.
- Ability to provide support for running operations, issue management and problem solving.- Past exposure to privacy solutions (such as OneTrust)
- Nice to have knowledge of/exposure to Digital Marketing solutions (CRM, campaign management, web analytics).
- Strong IT technical & engineering background
- Excellent written and verbal communication skills in English, especially working in virtual and global teams.
- Soft skills:
* Proactive, autonomous, self-motivated, transparent (ability to work with limited supervision) with open mindset and great care to the details.
* Customer and process oriented.
* Appetite for quality assurance & thorough process documentation
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