Assistant Night Manager

hace 4 semanas

Barcelona, España SLS A tiempo completo
Job Description

What you’ll do

We are looking for an Assistant Night Manager to join the pre-opening team at SLS Barcelona.

Under the guidance of the Night Manager, the Assistant Night Manager will be supporting the night operations of the hotel, providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction, and accurately balancing the books.

 

  • Undertake a review of end-of-day takings against logged reports.
  • Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.
  • Ensure credit card system reconciles to daily transaction lists.
  • Manage overnight reservations and check-ins, providing efficient and friendly service.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.

Qualifications

What we are looking for...

  • Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a big plus.
  • Someone who understands, celebrates and embraces the SLS brand values.
  • Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.
  • You make people feel good - your team, guests, and colleagues alike.  You make a positive impact.
  • You learn quickly and adapt to SLS’s unique culture.
  • You are humble and open to ideas. We leave our ego at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • You want to be part of a team that works hard, supports each other and has fun along the way.


Additional Information

What's in it for you... 

  • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 

  • The chance to challenge the norm and work in an environment that is both creative and rewarding. 

  • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 

  • A competitive package and plenty of opportunity for development. 

  • Excellent discounts across the entire Ennismore family of brands. 

 

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. 

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