Reception Agent

hace 2 semanas

Santa Coloma de Gramenet, España Accor A tiempo completo

Company Description

Join  us at Accor,  where  life pulses  with  passion ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.


Job Description

If you love meeting and working with other people, have a big heart and good energy, then this offer is for you We are looking for a versatile receptionist to join our Ibis Barcelona Santa Coloma hotel as soon as possible. If you want to be part of a company where we take care of our collaborators, as well as our clients, this is your place : )

Summary of the tasks:

· Attend and inform our clients about the characteristics of the hotel and its different services, in person, online and by telephone.

· Welcome guests and take care of them from their arrival to their departure.

· Contribute to the permanent satisfaction of guests by providing high-quality services during their stay.

· Adapt your shifts developing professionally both in reception and in restaurants (rotating shifts: mornings, afternoons and nights)

· Make reservations for our customers, by phone or in person.

· Perform guest’s check-out.

· Attend the hotel bar, and prepare simple snacks for our customers.

· Support the breakfast shift when necessary, making sure that they are not shortages in our buffet breakfast and that it’s well presented.


Qualifications

You know: "with great power, comes great responsibility"

And for this reason, we are looking for a person with great empathy and a welcoming spirit. Our hotel has high quality standards, and we want you to help us maintain them and even improve them. If you are also a good teammate, and you think that in a team the whole, must be greater than the sum of its parts, we are looking forward to having you with us.

We highly value versatility. Here you can learn a multitude of tasks and functions. If you are a curious and creative person, you will not get bored with us : )

A university education, preferably in Tourism, or a FP degree related to Tourism is desirable, although not essential.

Our clientele is largely international, so we require you to be fluent in English, both spoken and written. If you also speak other languages ​​such as French, Portuguese, or any other, will be great.

And finally, if you have previous experience in hotels, even better

We offer the possibility of joining a cheerful and dynamic team. We only miss you


Additional Information

Being part of an international chain.

Opportunities for training and professional development.

Potential bonus of 5% on gross annual salary

Attractive discounts in our hotels

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