Spa Guest Services Agent
hace 7 meses
As Spa Guest Services Agent (Spa GSA), I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
I will fully embrace, implement and safeguard the overall Wellness philosophy, concepts and programs such as Sleep with Six Senses, Eat With Six Senses and Grow With Six Senses. All aspects of these wellness and initiatives will be adopted and implemented throughout the operation and its strategic planning and development.
**_Duties and Responsibilities_**
As Spa GSA, I will assume full responsibility for the efficient operation in the following:
- Make, reconfirm and verify guest bookings and manage appointment cards and schedules for the following day.
- Ensure retail is offered appropriately to the guests and set up as per standard.
- Check and assist with the set-up of daily operations of the Spa Reception according to Six Senses Spa standards.
- Escort guests to different areas and explain the Guest Journey.
- Create and update guest profiles.
- Report lost and found items and submit guest incident reports to their manager.
- Provide prompt, courteous and accurate service to guests at all times.
- Serve the welcome drink or other menu offerings to the guests when required.
- Maintain the equipment and use them in safe conditions.
- Log all product recommendations to guests.
- Fill in documents, controls and reports for duty.
- Carry out when required stock count, both retail and professional stock.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
**_ Qualification_**
To execute this position, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.
- At least, two years' experience in a similar luxury Spa, Wellness, Health Clubs with proven certifications and diplomas.
- Technical skills include MS Office - Word, Excel, PowerPoint, Outlook platforms plus various hotel systems including POS, PMS and CRM platforms.
- Excellent command of written and spoken English and Spanish.
- Valid European work permit is mandatory.
The above is intended to provide an overview of the role and responsibilities for a Spa Guest Services Agent at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
- Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment._
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