Implementation Success Manager EMEA Market

hace 3 semanas


Madrid, España Asksuite A tiempo completo

Are you passionate about customer service? Do you love managing challenging projects, building relationships, ensuring product adoption, and delivering value?

We are looking for someone who can join our Implementation Success team, with the main focus on following up and empowering our new customers, ensuring successful first results and impressions of the value of our solution.

This role requires strategic thinking to see the big picture, effective communication skills to influence customers, tenacity and attention to detail to meet deadlines.

You will serve national and international clients with different levels of knowledge and needs, concerning technology and the hospitality industry.


About us:

Asksuite is a SaaS technology company that developed the first AI booking assistant and omnichannel hotel service platform, becoming a five-time global award winner in the hospitality/tourism industry and the Best Place to Work in 2024 by Hotel Tech Report. Our AI is available 24/7 and communicates in several languages. We have more than 2,400 customers in +60 countries (and expanding)
Our multicultural team consists of over 130 skilled professionals located across 7 countries.. If you’re interested in learning and growing fast with us, you’re in the right place


Job Responsibilities:
  • Ensure proper handoff between Sales and CS teams;
  • Onboard new customers, understand the business, align expectations and educate the customer on how to configure the chatbot to better meet their needs;
  • Build trusting relationships with customers to ensure an exceptional onboarding experience, turning into long-term business relationships;
  • Engage the customer throughout the entire process, ensuring a healthy handoff to the Customer Success team;
  • Ensure delivery of the first value, empowering the customer to maximize their results;
  • Being a protagonist in the construction of increasingly better IS processes.


You will do very well if you:

  • Have excellent verbal and written communication skills;

  • Are passionate about growth with a focus on development. Here we grow together as individuals and as a company;

  • Have analytics and multi- tasking skills;

  • Data and results driven;

  • Have genuine interest in helping our customers, with empathy in listening, didactic in teaching and resilience in solutions.




  • A bachelor degree obtained or in progress;

  • Experience in areas related to customer service (onboarding or ongoing);

  • Availability to work 40 hours a week;

  • Experience in the hotel market;

  • Fluent or Advanced English;

  • Fluent or Advanced Spanish;


Nice-to-haves (not required):

  • Experience in the SaaS market;
  • Customer service background (onboarding or ongoing);
  • Negotiation skills;


What do we love about Asksuite?

  • The Best Place to Work in Hotel Tech in 2024 by Hotel Tech Report;

  • Flexible work schedule;

  • No dress code;

  • Feedback culture;

  • Multicultural and inclusive environment;

  • Ever-increasing career growth opportunities.


Apply today to join us on this journey




  • Madrid, España Asksuite Hotel Chatbot A tiempo completo

    Are you passionate about customer service? Do you love managing challenging projects, building relationships, ensuring product adoption, and delivering value? We are looking for someone who can join our Implementation Success team, with the main focus on following up and empowering our new customers, ensuring successful first results and impressions of the...


  • Madrid, España Asksuite Hotel Chatbot A tiempo completo

    Are you passionate about customer service? Do you love managing challenging projects, building relationships, ensuring product adoption, and delivering value? We are looking for someone who can join our Implementation Success team, with the main focus on following up and empowering our new customers, ensuring successful first results and impressions of the...


  • Madrid, España Asksuite A tiempo completo

    Are you passionate about customer service? Do you love managing challenging projects, building relationships, ensuring product adoption, and delivering value?We are looking for someone who can join our Implementation Success team, with the main focus on following up and empowering our new customers, ensuring successful first results and impressions of the...


  • Madrid, España Catenon A tiempo completo

    **FUNCTIONS**: Or cliente (SaaS technology company) is looking for someone who can join our Implementation Success team, with the main focus on following up and empowering our new customers, ensuring successful first results and impressions of the value of our solution. This role requires strategic thinking to see the big picture, effective communication...


  • Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Digital Customer Success EMEA - Senior Specialist - DACH Market page is loaded Digital Customer Success EMEA - Senior Specialist - DACH Market Apply locations Madrid Bad Homburg time type Full time posted on Posted Yesterday job requisition id R20132 Job Title Digital Customer Success EMEA - Senior Specialist - DACH MarketSummary: As a Digital Customer...

  • Implementation Manager

    hace 3 semanas


    Madrid, España Planet A tiempo completo

    **About Us**: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just...

  • Market Success Manager

    hace 2 días


    Madrid, España JTI - Japan Tobacco International A tiempo completo

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...

  • Implementation Manager

    hace 7 horas


    Madrid, Madrid, España Planet A tiempo completo

    About Us:The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the...

  • Success Architect-emea

    hace 3 semanas


    Madrid, España Jitterbit A tiempo completo

    Company Description Jitterbit is a market-leading Enterprise Integration Platform as a Service (eiPaaS) & API Management (API-M) solution provider, headquartered in Alameda, CA - recently recognized by Gartner as a Leader in the Magic Quadrant for the 7th Year in a row! **Job Description**: **Position Summary**: Do you want to work for one of the world’s...


  • Madrid, España Check Point Software Technologies Ltd. A tiempo completo

    **Why Join Us?**: As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies...


  • Madrid, España Abbott A tiempo completo

    Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.  Working at Abbott At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self....


  • Madrid, España Abbott A tiempo completo

    Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.  Working at Abbott At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self....


  • Madrid, España Iwantic A tiempo completo

    Desde la división de Ventas en Iwantic, primera agencia de selección de perfiles digitales nos encontramos en búsqueda de un/a Regional Sales Manager para una compañía de desarrollo de software con sede en Madrid y presencia global, para la región de EMEA. ¿Qué harás? - Reportarás directamente a la Dirección Comercial y trabajarás en el...

  • Market Success Manager

    hace 2 meses


    Madrid, España JTI - Japan Tobacco International A tiempo completo

    **_Market Success Manager_** **_What this role is about?_** The Market Success Manager will be responsible of successful support and adoption of digital consumers solutions in the markets or global teams, providing expertise and support on functional usage, operations and effective execution, as well as raising and following up risks and mitigations...


  • Madrid, España JTI - Japan Tobacco International A tiempo completo

    **_Market Success Manager_** **_What this role is about?_** The Market Success Manager will be responsible of successful support and adoption of digital consumers solutions in the markets or global teams, providing expertise and support on functional usage, operations and effective execution, as well as raising and following up risks and mitigations...


  • Madrid, España SentinelOne A tiempo completo

    **About Us**: SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Senior Manager Emea

    hace 37 minutos


    Madrid, Madrid, España European Recruitment A tiempo completo

    ERL are supporting a market leader in providing global multiple business sectors, Aerotech, Automated Systems & Foodtech.Our partner are looking to hire a Senior Manager to work directly with the Director of Global Customer Care and the EMEA Customer Care Sales Manager to develop, implement, and execute Customer Care strategies and goals for our partners...


  • Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Digital Customer Success Manager - France & MEA markets page is loaded Digital Customer Success Manager - France & MEA markets Apply locations Madrid Paris Nice time type Full time posted on Posted 3 Days Ago job requisition id R20135 Job Title Digital Customer Success Manager - France & MEA marketsSummary: As a Digital Customer Success Manager, you will...


  • Madrid, España Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Success Architect-emea

    hace 5 días


    Madrid, España Jitterbit A tiempo completo

    Company Description Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations...