Becario Student Experience

hace 4 meses


L'Hospitalet de Llobregat, España Grupo Planeta A tiempo completo

En Grupo Planeta Estamos buscando un/a estudiante en prácticas para unirse al equipo de Experiencia del Alumno en la Universitat Carlemany de nuestra división de Planeta Formación y Universidades.

Como parte del equipo de Experiencia del Alumno de nuestra universidad, desempeñarás un papel fundamental en la creación y mantenimiento de la satisfacción del alumnado. Colaborarás estrechamente con equipos transversales para identificar áreas de mejora en la experiencia del alumno y contribuirás para garantizar la satisfacción y el compromiso de los estudiantes con la institución. Esta posición ofrece una excelente oportunidad para adquirir experiencia práctica en la gestión de la experiencia del cliente en un entorno educativo dinámico y en evolución.

¿En qué consistirá tu día a día?

  • Colaborar en el control del calendario CX de la universidad.
  • Medir y analizar la experiencia del cliente a través de encuestas y focus groups.
  • Construir informes proponiendo áreas prioritarias e iniciativas.
  • Revisar datos de seguimiento de los principales KPI’s.
  • Generar engagement en el entorno interno de la universidad a través de acompañamiento y formaciones.
  • Gestionar acciones y eventos para comunicados.

Formación:

  • Estudios en Experiencia de cliente, áreas relacionadas u otras áreas como en Marketing, Educación, Psicología, Administración o similares.
  • Excelente nivel de Español, tanto hablado como escrito.

Hard Skills:

  • Dominio del paquete Office.
  • Conocimiento básico en PowerBI, valorable.

Soft Skills:

  • Habilidades de comunicación, tanto verbal como escrita.
  • Efectividad para el trabajo en equipo como de forma autónoma.
  • Habilidades organizativas y atención al detalle.
  • Curiosidad y entusiasmo por mejorar la experiencia del alumno.

¿Qué ofrecemos?

  • Beca remunerada.
  • Horario de lunes a viernes en jornada presencial de 9h a 15h, con flexibilidad horaria.
  • Participarás en un proyecto transversal de la universidad de experiencia de alumno.
  • Adquirirás experiencia práctica en un entorno educativo.
  • Desarrollo profesional y oportunidades de crecimiento dentro del equipo de Experiencia del Alumno.

Si crees que esta es tu oportunidad, no dudes en inscribirte

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