Becario Student Experience
hace 5 meses
En Grupo Planeta Estamos buscando un/a estudiante en prácticas para unirse al equipo de Experiencia del Alumno en la Universitat Carlemany de nuestra división de Planeta Formación y Universidades.
Como parte del equipo de Experiencia del Alumno de nuestra universidad, desempeñarás un papel fundamental en la creación y mantenimiento de la satisfacción del alumnado. Colaborarás estrechamente con equipos transversales para identificar áreas de mejora en la experiencia del alumno y contribuirás para garantizar la satisfacción y el compromiso de los estudiantes con la institución. Esta posición ofrece una excelente oportunidad para adquirir experiencia práctica en la gestión de la experiencia del cliente en un entorno educativo dinámico y en evolución.
¿En qué consistirá tu día a día?
- Colaborar en el control del calendario CX de la universidad.
- Medir y analizar la experiencia del cliente a través de encuestas y focus groups.
- Construir informes proponiendo áreas prioritarias e iniciativas.
- Revisar datos de seguimiento de los principales KPI’s.
- Generar engagement en el entorno interno de la universidad a través de acompañamiento y formaciones.
- Gestionar acciones y eventos para comunicados.
Formación:
- Estudios en Experiencia de cliente, áreas relacionadas u otras áreas como en Marketing, Educación, Psicología, Administración o similares.
- Excelente nivel de Español, tanto hablado como escrito.
Hard Skills:
- Dominio del paquete Office.
- Conocimiento básico en PowerBI, valorable.
Soft Skills:
- Habilidades de comunicación, tanto verbal como escrita.
- Efectividad para el trabajo en equipo como de forma autónoma.
- Habilidades organizativas y atención al detalle.
- Curiosidad y entusiasmo por mejorar la experiencia del alumno.
¿Qué ofrecemos?
- Beca remunerada.
- Horario de lunes a viernes en jornada presencial de 9h a 15h, con flexibilidad horaria.
- Participarás en un proyecto transversal de la universidad de experiencia de alumno.
- Adquirirás experiencia práctica en un entorno educativo.
- Desarrollo profesional y oportunidades de crecimiento dentro del equipo de Experiencia del Alumno.
Si crees que esta es tu oportunidad, no dudes en inscribirte
Te estamos esperando
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