Global Operations Specialist

hace 2 semanas

Madrid, España JLL A tiempo completo

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL

Role Purpose

As part of the Global Design & Construction Operations team and reporting to D&C Sr. Operations Manager, the Global D&C Operations Specialist will support Operations Global and Regional Initiatives and activities, including taking ownership of delivering key BAU activities, and global/regional focused initiatives (Operational Goals, Global Initiatives, tasks).

Manages performance of direct reports and supports relationship with key Stakeholders.

This Global D&C Operations Specialist will focus on ensuring the integration of Global Goals and Initiatives in EMEA, supporting to the EMEA POC. While reporting to the EMEA POC in the Process team, will also hold a hybrid role supporting the creation of charts, reports or templates with technology tools for Process Management, Capital Controllership or Performance functions ensuring the consistency of them across functions

What this job involves

Global D&C Operations Specialist will deploy and coordinate the following functions:

Support Global initiatives from initiation to successful implementation, in order to improve the project delivery teams, by improving delivery times, site quality and data reliability, demonstrating Customer Obsession and Insist on the Highest Standards. Contribute by providing data analysis, continuous improvement recommendations, and project management support to new and existing global initiatives that drive positive change and increase efficiency in the delivery of a worldwide portfolio. Facilitate clear and efficient communication channels to ensure seamless information sharing and coordination among team members worldwide, ensuring the transfer of best practices, industry knowledge, and skills within the global team. Act as a change agent, assisting in driving adoption and acceptance of new tools, solutions, and initiatives. Communicate the benefits, provide training, address concerns, and monitor the progress of change initiatives. Ensure that all initiatives/activities documentation is complete and accurate according to company’s requirements and procedures (SOP´s) during the different implementation phases. Support on regional workshops: Ensure client. Understand in scope of services as per global contract and service delivery model. Help client understand the implementation methodology: what are we implementing, when and how (phases and deliverables). Coordinate with EMEA Regional Team to implement Global tools and Solutions. Develop, maintain and improve reporting tools to justify status (Compliance Report) for SLAs, KPIs, Global Initiatives or other supporting Project teams in the application and compliance. Support on the SOPs implementation, potential changes or improvements in the application. Support on Global D&C Operations Analysts and Coordinators in the onboarding, guiding and mentoring to get them ready for being Global D&C Operations Manager and replacement/back-ups. Liaison with JLL’s other client account teams to gather best practice and cost benchmark data; All additional duties commensurate to the level of the role.

Sounds like you? To apply you need to be:

Educated to degree level in Architecture, Civil Engineer or Industrial Engineer discipline such as Bachelors of Science in Information Technology and/or Real Estate. Minimum of 3 years´ experience of working for a consultant or general contractor, preferably in multi-cultural corporate environment in a similar role; Experience working in a complex multidisciplinary team of stakeholders across region; Essential – excellent knowledge to build visually impactful reports in tools such as Adaptive Work, Power BI, Tableau or Smartsheet. Desirable – International Fit out experience; Desirable – Program Management Organization experience;

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days’ pay. To find out more about our Living Wage accreditation please go here:

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

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