Specialist IT Operations Lead

hace 2 semanas

Madrid, España Vodafone A tiempo completo

The purpose for this position is to effectively work within the Local IT team by participating in the daily work and supporting the VOIS EU users in any IT related issues withing the EU region. To keep contact with the business, the Global Technology teams and counterparts taking part of the internal tasks and processes of the Local IT Operations team. 

We are looking for Specialist IT Operation Lead to: 

Resolve service request and incident tickets promptly. Manage IT asset repair and replacement efficiently. Configure new assets and install OS and applications with precision. Provide dedicated support for defined applications. Ensure strict compliance with company policies. Support various IT areas including video conferencing, telephony solutions, room booking systems, and printing solutions. Seamlessly integrate IT topics into internal communication channels. Actively contribute to network improvement and maintenance tasks. Maintain regular communication and collaboration with Group IT teams. Keep IT guidance documentation updated and readily available for reference in IT Technical Forums. Possess basic knowledge of LAN/WAN/IP network technologies and protocols. Exhibit good IT asset and technical competence. Understand trouble ticketing approaches and systems. Demonstrate strong problem-solving skills. Able to work independntly.

Together we can

At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.
 

Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

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