Support Analyst

hace 4 semanas

Las Palmas de Gran Canaria, España Manpower A tiempo completo
¿Te gustaría formar parte de una empresa líder en el sector de consultoría digital, con posibilidades de crecimiento profesional y de gran prestigio mundial? Éste es tu empleo Buscamos gente como tú, activa y abierta a nuevos retos. Manpower te ofrece la oportunidad de incorporarte en una empresa sólida, con un dinámico y multicultural equipo de trabajo con amplias posibilidades de desarrollar tu carrera profesional, ofreciendo soporte informático a diversas empresas alrededor del mundo. Recibirás UNA FORMACION INICIAL Y COMPLETA para que luego puedas desarrollar las funciones del puesto con normalidad. Anímate a embarcarte en este proyecto profesional.

Tus responsabilidades incluirán:
  • Resolver incidencias, completar solicitudes de servicio o iniciar el soporte desde equipos remotos y/o en el lugar de trabajo.
  • Identificar procedimientos apropiados de resolución de problemas utilizando información específica del cliente.
  • Ser el POC (Punto de Contacto Único) dentro del proveedor de servicios para el origen de la incidencia.
  • Contactar al usuario / cliente por teléfono o correo electrónico cuando la incidencia se haya resuelto o la solicitud de servicio se haya cumplido.
  • Coordinar el progreso durante todo el ciclo de vida de la incidencia. 
  • Informar al departamento de Gestión de Nivel de Servicio sobre incidencias identificadas, posibles incumplimientos de SLA y proporcionarles información sobre las incidencias procesadas y las solicitudes de servicio.
Se ofrece:
- Contrato temporal de 6 meses más posibilidad de contrato indefinido posteriormente. 
- El salario será según convenio  y variará según proyecto + variable productividad mensual
- Modalidad de trabajo híbrida. 

Posibles roles futuros:
· Analista de Calidad
· Soporte de Entrega de Servicio
· Líder de Equipo
· Agente de Nivel 2

Requisitos mínimos
- Nivel de idioma en INGLÉS y ALEMÁN fluido (mínimo B2)
- No es necesaria experiencia ni conocimientos específicos previos de informática/helpdesk/call center
- Manejo y dominio de ofimática
- Valorable estudios en Bachillerato y/o FP de Grado Medio/Superior.
- Disponibilidad horaria completa para turnos rotativos 24/7.  Se trabajará 5 días por semana y se descansará 2 días (que puede ser rotativo). 
- Disponibilidad para residir en la isla de Tenerife. 

Would you like to be part of a leading company in the digital consulting sector, with possibilities for professional growth and of great worldwide prestige? This is your job We are looking for people like you, active and open to new challenges. Manpower offers you the opportunity to join a solid company, with a dynamic and multicultural work team with wide possibilities to develop your professional career, offering IT support to various companies around the world. You will receive INITIAL AND COMPLETE TRAINING so that later you can develop the functions of the position normally. Go ahead and embark on this professional project 

You will:
- Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams.
- Identify appropriate problem-resolution procedures using customer-specific information.
- Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
- Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
- Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
- Report Service Level Management about identified incidents, potential SLA breaches; and provide them information about the processed incidents and service requests.

Offered:
- Temporary contract for 6 months with the possibility of permanent contract thereafter.
- Salary will be according to the agreement and will vary depending on the project + monthly productivity bonus.
- Hybrid work model.

Possible future roles:
· Quality Analyst
· Service Delivery Supporter
· Team Leader
· Level 2 agent

Minimum requirements:
- Fluent language proficiency in English and German(mínimum B2 level)
- No experience or Previous specific knowledge of computer science / helpdesk / call center
- Management and mastery of office automation
- Valuable studies in Baccalaureate and / or FP of Medium / Superior Degree.
- Full time availability for rotating shifts 24/7. You will work 5 days a week and rest 2 days (which can be rotating).
- Availability to reside on the island of Tenerife.
 

  • Mnr565 Support Analyst First Line

    hace 3 semanas

    Las Palmas de Gran Canaria, España Empresa Reconocida A tiempo completo

    Descripción :ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • [Mnr565] Support Analyst First Line

    hace 3 semanas

    Las Palmas de Gran Canaria, España Empresa Reconocida A tiempo completo

    Descripción :Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge...

  • Technical Support Specialist

    hace 5 días

    Las Palmas de Gran Canaria, Las Palmas, España Manpower Team Empresa De Trabajo Temporal Sa A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Manpower Team Empresa De Trabajo Temporal Sa. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless service delivery.Key...

  • Technical Support Specialist

    hace 5 días

    Las Palmas de Gran Canaria, Las Palmas, España Manpower Team Empresa De Trabajo Temporal Sa A tiempo completo

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at Manpower Team Empresa De Trabajo Temporal Sa. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving complex technical issues, and ensuring seamless service delivery.Key...

  • Support Analyst

    hace 3 meses

    Las Palmas de Gran Canaria, España Manpower A tiempo completo

    ¿Te gustaría formar parte de una empresa líder en el sector de consultoría digital, con posibilidades de crecimiento profesional y de gran prestigio mundial?¡Éste es tu empleo!Buscamos gente como tú, activa y abierta a nuevos retos.Manpower te ofrece la oportunidad de incorporarte en una empresa sólida, con un dinámico y multicultural equipo de...

  • Senior Financial Analyst

    hace 1 semana

    Las Palmas de Gran Canaria, Las Palmas, España Warner Bros. Discovery A tiempo completo

    About the RoleWarner Bros. Discovery is seeking a highly skilled Senior Financial Analyst to join our team. As a key member of our finance department, you will be responsible for providing timely and accurate financial analysis and forecasting to support business decision-making.Key ResponsibilitiesDevelop and maintain financial models and forecasts to...

  • Senior Financial Analyst

    hace 1 semana

    Las Palmas de Gran Canaria, Las Palmas, España Warner Bros. Discovery A tiempo completo

    About the RoleWarner Bros. Discovery is seeking a highly skilled Senior Financial Analyst to join our team. As a key member of our finance department, you will be responsible for providing timely and accurate financial analysis and forecasting to support business decision-making.Key ResponsibilitiesDevelop and maintain financial models and forecasts to...

  • Support Analyst First Line

    hace 2 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 mes

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 2 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 mes

    Las Palmas de Gran Canaria, España La Provincia A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 mes

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 mes

    Las Palmas de Gran Canaria, España La Provincia A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Financial Analyst

    hace 2 días

    Las Palmas de Gran Canaria, Las Palmas, España Warnermedia A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented AR Analyst to join our team at Warner Bros. Discovery. As a key member of our order-to-cash team, you will play a critical role in ensuring timely and accurate cash collections, while maintaining excellent customer relationships.Key ResponsibilitiesManage assigned portfolios by analyzing and...

  • Financial Analyst

    hace 2 días

    Las Palmas de Gran Canaria, Las Palmas, España Warnermedia A tiempo completo

    About the RoleWe are seeking a highly skilled and detail-oriented AR Analyst to join our team at Warner Bros. Discovery. As a key member of our order-to-cash team, you will play a critical role in ensuring timely and accurate cash collections, while maintaining excellent customer relationships.Key ResponsibilitiesManage assigned portfolios by analyzing and...

  • Support Analyst First Line

    hace 1 mes

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Contract Management Analyst/Trader

    hace 6 días

    Las Palmas de Gran Canaria, España Peninsula A tiempo completo

    DEPARTMENT/TEAM: Hedging and Risk ManagementLOCATION: Las PalmasSUMMARYThe Contract Management Analyst/Trader has several responsibilities including market analysis, business development, trade strategy, and product promotion.WHAT YOU'LL DO:The Contract Management Analyst/Trader is required to create new business opportunities, quote and monitor contracts...

  • Market Analyst

    hace 3 meses

    Las Palmas de Gran Canaria, España Peninsula A tiempo completo

    **DEPARTMENT/TEAM**: Sales & Marketing**: **LOCATION**: Las Palmas / Gibraltar / London**: **SUMMARY**: As a Market Analyst you will assist in improving productivity of the Peninsula reselling organisation. **What you will do**: - As a Market Analyst you will assist in improving productivity of the Peninsula reselling organisation - You will produce...

  • Support Analyst First Line

    hace 1 mes

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 2 meses

    Las Palmas de Gran Canaria, España Crit Interim España Ett A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...