Senior Escalation Specialist, 24/7 Facilities Ops Lead
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Amazon Spain Fulfillment, S.L.U. is seeking a Senior Escalation Specialist for the Amazon Maintenance Operations Centre (AMOC). The role combines advanced technical troubleshooting with operational guidance to handle complex escalations and drive standardization across teams.
You will mentor colleagues, develop SOPs, manage 24/7 coverage, and coordinate with vendors and internal stakeholders to ensure equipment reliability and service quality.