Program Lead

When our values align, there's no limit to what we can achieve.

About Parexel

Parexel is a leading global clinical development partner delivering insights driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient focused clinical trials that broaden access and make research a care option for anyone, anywhere.

We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.

About the Role

We are seeking an experienced Program Lead, FSP Operations (clinical operations) to join Parexel's Functional Service Provider organization. This cross functional leadership role plays a critical part in shaping the success of Clinical Operations FSP programs through strategic leadership, operational excellence, financial oversight, and strong client partnership.

As Program Lead, you will provide direction across FSP programs, ensuring the delivery of high quality, cost effective services while maintaining customer satisfaction, regulatory compliance, and business performance. You will work closely with functional leaders, regional leaders, and line managers to develop scalable solutions, optimize program performance, and drive sustainable growth..

Key Responsibilities

Lead the overall success of assigned FSP programs by ensuring high quality service delivery, operational excellence, customer satisfaction, and regulatory compliance

Provide strategic direction to FSP management teams on program level financial performance, resource optimization, and margin improvement opportunities

Manage financial aspects of FSP programs, including budget planning, resource allocation, cost management, financial reporting, profitability targets, and contract oversight

Oversee the development and management of workforce infrastructure that supports successful FSP program execution

Lead strategic initiatives that strengthen and expand FSP service offerings.

Develop comprehensive and scalable FSP solutions that address the specific needs of clients while supporting long term program growth

Establish frameworks and standardized approaches for FSP service delivery while maintaining flexibility for program specific requirements

Implement quality standards, reporting mechanisms, and performance metrics to evaluate program effectiveness across FSP operations

Drive knowledge sharing and process harmonization across FSP programs while ensuring compliance with applicable industry regulations

Identify opportunities to expand FSP services and develop targeted business strategies that support client and organizational objectives

Build and maintain strong relationships with key stakeholders to foster collaboration and long term partnership success

Candidate Profile

You’ll thrive in this role if you bring:

Strong leadership, strategic planning, and operational management skills

Experience leading clinical FSP programs within a CRO environment

The ability to influence cross functional teams and collaborate effectively with stakeholders at multiple levels

A customer focused mindset with a commitment to delivering high quality results and operational excellence

Experience with workforce forecasting, resource planning, billing processes, financial tracking, and performance reporting within an FSP environment

Required Qualifications

Bachelor's degree or equivalent combination of education and relevant professional experience

Minimum 5+ years of FSP clinical operations leadership experience in a CRO setting and a minimum of 3 years of previous line management experience

Direct experience with FSP Program Leadership within the clinical operations function

Experience with FSP resourcing projections, billing processes, workforce forecasting, and financial tracking

Comprehensive understanding of FSP operational requirements across multiple therapeutic areas

Knowledge of regulatory requirements and clinical trial operational frameworks

Experience developing and implementing FSP solutions for diverse client types

Ability to identify and address the unique challenges associated with FSP servi