Director Solutions Consulting South East

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Shape how Genesys helps organizations across Southeast EMEA apply AI, cloud customer experience technology, and data to improve customer and employee experiences. As Director, Solutions Consulting, Southeast EMEA, you will lead a geographically distributed team across Spain, Portugal, Italy, Greece, Turkey, the Czech Republic, Poland, and Israel, owning the strategy, capabilities, and execution that connect complex customer priorities with differentiated Genesys solutions.

Partner with Sales Leadership and cross-functional teams across Iberia and Southeast EMEA to influence go-to-market strategy, strengthen technical and business value throughout complex enterprise sales cycles, and accelerate sustainable regional growth. You will help customers translate AI, Genesys Cloud, CCaaS, digital, and customer experience capabilities into practical solutions that address business priorities and support successful adoption.

Create an environment where Solution Consultants operate as trusted advisors, combining technical depth, commercial insight, data-driven storytelling, and empathy for customer needs. You will foster an AI-first culture of continuous innovation, enabling the team to experiment, learn, and turn emerging capabilities into meaningful customer and business value across diverse markets.

Gain significant visibility across regional and EMEA leadership while influencing enterprise initiatives and the evolution of Solutions Consulting across the region. This role offers the opportunity to deepen expertise in emerging AI capabilities, expand leadership influence across multiple markets, and shape how Genesys supports complex enterprise transformation throughout Southeast EMEA.

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• Lead and develop a high-performing, geographically distributed Solutions Consulting team across Spain, Portugal, Italy, Greece, Turkey, the Czech Republic, Poland, and Israel, strengthening alignment, accountability, collaboration, and consistent execution across markets
  
• Own the end-to-end Solutions Consulting strategy for the region in partnership with fellow Solutions Consulting leaders, aligning team capabilities, investment priorities, and execution with business objectives, customer needs, and sustainable growth
  
• Drive an AI-first culture of continuous innovation that increases team agility, encourages informed experimentation, and converts emerging AI and automation capabilities into differentiated customer and business value
  
• Partner with Sales and regional leaders to influence go-to-market strategy, strengthen complex enterprise opportunity execution, and accelerate sustainable growth across Southeast EMEA
  
• Elevate the team's impact as trusted advisors by advancing consultative engagement, solution design, technical expertise, and value-based storytelling that connect Genesys capabilities to customer priorities
  
• Drive alignment between customer priorities and tailored, data-driven solutions that demonstrate measurable business value and support successful adoption of Genesys Cloud, CCaaS, AI, digital, and customer experience capabilities
  
• Strengthen strategic relationships with customers, partners, and the broader technology ecosystem, increasing Genesys visibility and credibility through executive engagements, industry events, and conferences
  
• Influence product and technology direction by translating regional customer needs, market trends, competitive dynamics, and customer insights into actionable feedback for Product Management and Engineering
  
• Monitor team performance, sales enablement effectiveness, and Solutions Consulting business impact, using data and insights to identify opportunities for improvement and inform regional and EMEA leadership
  
• Advance team expertise across AI, Genesys Cloud, CCaaS, customer and employee experience, digital capabilities, and emerging technologies to maintain relevance as customer expectations and enterprise technology evolve
  

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• 10+ years of experience in Solutions Consulting, Technical Sales, Sales Engineering, or related customer-facing technical roles, including significant people leadership experience <