Intraday WFM Manager: Real-Time Performance Leader

Hace 13 horas
valencia, España Yource Group Jornada completa

Yource is seeking a Manager WFM to lead the Intraday Management organization, translating strategic plans into decisive real-time actions across multiple countries. You will oversee real-time performance, SLAs, and productivity while driving improvements in processes, tooling, and automation. This role reports to the Director WFM and shapes Service Delivery professionalism. You will partner with Planning, WFM Business Partners, Operations, and Country Directors to identify risks early and

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