IT Asset

Hace 12 horas

barcelona, provincia de barcelona, España Symrise AG Jornada completa
Symrise is a global supplier of fragrances, flavors, food, nutrition and cosmetic ingredients. Its sales of € 3.8 billion in the 2021 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
As the IT CMDB Owner, you will be responsible for the strategy, design, implementation, and continuous improvement of the Configuration Management Database (CMDB). You will act as the subject matter expert in Configuration Items (CI) Discovery, Asset Lifecycle Management, and Service Mapping, ensuring the CMDB is a powerful enabler for IT operations.
Own & Lead the CMDB strategy, ensuring completeness, integrity, and accuracy of data.
Enhance ITSM Processes by integrating CMDB with Incident, Change, and other IT Service Management (ITSM) functions.
Automate & Optimize relationships between Configuration Items through advanced discovery tools and manual processes.
Collaborate Across Teams -work closely with IT Security, Architecture, Finance, Business Solutions, and external vendors.
Drive Adoption by leading communication, training, and best practice initiatives internally and externally.
Monitor & Improve CMDB performance through KPIs, identifying gaps, and implementing continuous improvements.
Integrate with 3rd-Party Tools such as SCCM, monitoring solutions, and ServiceNow.
Support Incident Management when needed.
Degree in Computer Science, Engineering, or a related field (or equivalent experience).
Strong experience in Configuration Management and IT Service Management, particularly in a ServiceNow CMDB environment.
Knowledge of IT asset tracking and software asset management.
ITIL Certification with a solid understanding of ITSM best practices.
Strong technical knowledge of IT infrastructure, software, and hardware.
Experience working in IT operations and IT service management within an outsourced environment.
Fluent in written and spoken English.
Additional language skills (such as German, French, or Spanish) are a plus.
This role is based in our Barcelona office located in Poblenou, and follows a hybrid work model.
#