Accreditation Support Manager

Spain, Madrid

Full time

WD48941

At Clarios, we are producing the world's best batteries, essential for the evolving future of transportation. Our advanced, low-voltage battery technologies and smart solutions power nearly every type of vehicle. 1 in 3 vehicles powered by a Clarios Battery worldwide. We are home to strong brands like VARTA® and OPTIMA® and we are driven by a common goal to create cutting‑edge technology in a sustainable manner. Ready to power up your career? Then explore the possibilities with us and become a valued member of our team

Retail Network Support Manager

You will be responsible for managing and developing assigned customer accounts to achieve sales, profitability, and growth objectives. Acting as the primary point of contact for customers in the field, you will ensure excellent commercial support, effective execution of business plans, and strong collaboration with internal teams. The role requires leveraging on‑ground market insights and data to support business strategies and drive performance. In addition, you will play a key role in developing the capabilities, motivation, and leadership skills of store managers and staff, fostering a high‑performing retail organization.

Location

Madrid Office in Spain

What you will do Customer Management

• Act as the main point of contact and trusted advisor for retail store Manager, building trust and fostering collaboration
• Work with store teams to elevate customer service quality and create consistent VARTA brand experience
• Provide hands‑on support for store operations, merchandising, and staff training
• Ensure high levels of customer satisfaction through responsive support and issue resolution
• Facilitate communication to align goals, share best practices and address issues
• Develop a thorough understanding of customer business objectives and strategies

Business Development

• Drive Sales and Operational Excellence
• Leverage insights from the field to contribute to the strategic planning of retail initiatives
• Identify opportunities for optimization of field services within the retail network
• Achieve assigned sales volume, revenue, and profitability targets
• Identify opportunities for business growth
• Develop account‑specific action plans to increase market share and product penetration
• Support the implementation of promotional and category initiatives
• Organize workshops or coaching sessions for retail staff to enhance product knowledge and sales techniques and customer service skills
• Assist in developing annual customer business plans, reviews and regular customer visits

Cross‑Functional Coordination

• Work closely with Supply Chain, Marketing, and Category Management
• Coordinate customer projects and ensure execution of agreed activities
• Support resolution of logistics, inventory, and service‑related issues
• Ensure trade marketing materials are effectively implemented across the assigned retail network

Customer‑and Market Intelligence Insights

• Conduct regular field visits to assess store performance, customer experience, pricing and operational
• Gather insights into customer preferences, purchasing patterns, competitive activity and local market trends
• Identify gaps in sales performance, service levels, product assortment or field execution and propose corrective actions.
• Share relevant market intelligence with internal stakeholders to support account planning and retail execution.

Reporting & Analysis

• Prepare and share structured reports on account -and store level performance to inform national strategies
• Prepare monthly performance reviews highlighting business successes, challenges, and Intelligence information such as competitor developments, pricing evolutions, trends, benchmarks and recommendations.

What makes you a good fit

Coming from the context of the role, rather than personal traits, but still include

Required Qualifications

• Bachelor's degree in business, Marketing, Sales, Economics, or related field
• 4-5 years of experience in sales, account management, retail (highly desirable), or customer‑facing commercial roles
• Candidates must have prior working experience in Spain
• Ability to translate market, customer and field insights into action plans
• Excellent communication, presentation, negotiation, analytical and interpersonal skills
• Proficiency in Excel, PowerPoint, and CRM systems
• Fluent in Spanish and English

Key Competencies & Skills

• Key Account Management & Customer Relationship Building
• Commercial Acumen and Financial Awareness
• Sales Negoti