Spanish & Basque Advisor - Online Streaming Platform - Lisbon w/ Relocation

Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November inLisbon , supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Basque via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Basque (C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract , with the possibility of renewal.
• Full-time: 40 hours per week .
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance .
• Free Portuguese language classes .

Salary & Benefits

Without Company Accommodation

• Base Salary: € month
• Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

• Base Salary: € month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal .
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.