Senior Manager Operations

Job Overview
Senior Manager Operations – Ocean Export – Based in Barcelona, Valencia, Milan or Paris, responsible for leading multiple operations teams across Southern Europe.
Core focus includes driving operational excellence, ensuring efficiency, quality, and world‑class service delivery across the end‑to‑end export process, and continuously improving processes to meet business and customer objectives.
Responsibilities
Drive operational performance by monitoring productivity, quality, and service delivery, and ensuring alignment with business goals and service standards.
Analyze KPIs to identify opportunities and implement improvements that enhance efficiency, service levels, and cycle times.
Lead continuous improvement initiatives to optimize processes, remove friction, and increase operational effectiveness.
Manage and optimize budget performance to achieve business objectives with maximum efficiency.
Coach and develop operations leaders and teams, fostering a high‑performance culture focused on quality and accountability.
Build organizational capability by understanding team strengths and aligning skills with business needs.
Manage employee performance, engagement, and development, implementing actions to strengthen culture, collaboration, and retention.
Partner with Talent Acquisition to build a strong and diverse talent pipeline, including recruiting and onboarding.
Oversee merit and equity programs, aligning compensation with performance outcomes.
Develop and execute operational strategies that deliver high‑quality, efficient, and scalable service.
Build and maintain strong relationships with senior internal stakeholders, providing transparency on performance, initiatives, and changes.
Collaborate cross‑functionally on business development, problem resolution, and continuous improvement initiatives.
Represent C.
H. Robinson at a strategic level with customers, carriers, and vendors.
Drive the adoption of technology and automation, partnering with IT and stakeholders to enhance systems and operational efficiency.
Maintain deep knowledge of C.
H. Robinson’s products and services to support operational excellence and business growth.
Qualifications – Required
Bachelor’s or Master’s degree in Supply Chain, Logistics, Business Administration, or a related field.7+ years of experience in operations within Global Forwarding.5+ years of experience leading and managing teams.
Willingness and ability to travel, depending on location of the role.
Fluency in English and the local language of the country where the position is based.
Preferred Qualifications
Proficiency in Microsoft Office Suite.
Demonstrated ability to lead, motivate, and influence others, set a positive example, and create a productive, positive environment.
Collaborative, adaptive leadership approach.
Experience influencing, effectively resolving conflict, and thriving in a fast‑paced, decentralized, matrixed, global environment.
Knowledge of emerging technology and trends.
Advanced proficiency in financial and operational performance metrics with the ability to understand and communicate them.
Strong strategic orientation, business acumen, critical thinking skills, and ability to evaluate broad impacts of work.
Proven track record for delivering process/continuous improvement and change management results.
Ability to build strong relationships across all levels of the organization, including executives.
Experience with operational excellence methodologies (e.
G., Lean, Six Sigma).
Values a diverse and inclusive work environment.
Compensation
€64,500.00 – €109,100.00 (base pay range, with actual pay determined by location and individual factors).
Applications are reviewed on an ongoing basis. Candidates are encouraged to apply if they meet the core requirements.