Customer Service Agent
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As a Customer Support Agent on the SumUp Consumer team, you'll be the direct link between SumUp and our consumers, delivering exceptional support and creating positive customer experiences.
This is a brand-new team supporting a fast-growing product, giving you the unique opportunity to help define what outstanding consumer support looks like at SumUp. As one of the founding members of the team, you'll play a key role in shaping processes, influencing the customer experience, and contributing to the growth of a team that's set to expand rapidly.
Support Consumers: Handle inquiries from SumUp consumers across email and chat. Professional Communication: Exceptional written and verbal communication skills in English and German. Ability to interact clearly, professionally, and empathetically with consumers across all channels (Email, Chat).
A proactive, "Can-Do" attitude with a genuine passion for problem-solving and providing outstanding service — especially to consumers dealing with financial or account issues.
Relevant Experience: Minimum 6 months of professional experience in a customer support or service-oriented role, demonstrating a proven ability to handle inquiries and meet performance targets.
Software & Tool Proficiency: Comfortable working in modern digital environments. Hands-on experience with at least one CS tool (Zendesk, Salesforce, Intercom, Freshdesk, or similar) and standard productivity tools (Slack, Google Suite). We’ll give you the tools, training, and community to build your career in tech and customer experience from day one.
A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you.
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