Spanish Customer Support
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We are looking for a Spanish Customer Support Specialist to join our Support Team in Ceuta, Spain.
This is a Full-time, permanent position.
About the role
As part of Paf’s Customer Support Team, you will play a key role in ensuring an excellent customer experience. You will handle inquiries, solve problems, and represent our commitment to responsible, high‑quality, and multilingual customer service.
Main responsibilities
- Manage incoming customer inquiries via chat and other channels, ensuring quick and high‑quality responses.
- Handle complaints, provide appropriate solutions, and follow up within agreed time frames (SLAs).
- Contribute to improving the team’s efficiency, accuracy, and responsiveness.
- Follow company communication guidelines, policies, and procedures.
- Build positive relationships with customers through clear and professional communication.
- Act responsibly in relation to gambling concerns, following our Responsible Gambling procedures.
- Ensure compliance with legal, regulatory, and company requirements.
Requirements
- Fluent in Spanish and English (written and spoken).
- Previous experience in online gaming customer support.
- Strong customer‑focused mindset.
- Ability to learn and adapt quickly in a dynamic environment.
- Most important: the right service attitude, willingness to learn, and a passion for helping others.
What we offer
You’ll be joining an international gaming company dedicated in raising money for good causes.
You’ll be welcomed by a supportive, dynamic team environment where your contributions directly impact the customer experience.
A yearly gross salary of €24,000, health insurance cover, and remote work possibilities.
All applications will be treated confidentially and in accordance to our equal opportunity standards.
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