Technical Service Engineer

Hace 1 día

barcelona, kingdom of spain Dover Imaging & Identification Jornada completa

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As Field Service Engineer you will be a part of our technical service team in Spain (in your assigned area), providing technical support to our local customers. Location

Remote, Valencia area

What You Will Do

Perform pre-installations, installations, and maintenance activities for our equipment.
Deliver technical training both internally and externally as required.
Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, and billing request confirmation.
Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction.
Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets.
Travel to customer sites within your assigned area, with occasional national or international travel for training and meetings.

What You Need To Have

Prior experience as a Field Service Engineer or Technical Service Engineer.
Technical qualification or degree in Electrical, Electronics, Networking, or Mechanics.
Strong interest in emerging tech and proactive continuous learning.
Prior experience with software and a strong understanding of software logic is highly advantageous.
Knowledge of Vision Cameras a plus.
Ability to technically assess situations and issues, and proactively advise on solutions.
Capable of prioritizing and managing multiple responsibilities effectively.
Excellent interpersonal and communication skills.
Fluency in Spanish and upper-intermediate level of English.

What We Offer

Health Insurance.
Life Insurance: life, accident and disability.
Restaurant Vouchers
Flex Salary: training, nursery school, with tax benefits for the employee
Public Transport Aid
Employee Assistance Program
Flexiwork Policy: Up to two days working from home
Growth Opportunities within international environment
Recruitment Referral bonus

Company Values and Culture

Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people

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