Logistics Service Excellence Lead – Eu Csat

Hace 9 horas

madrid, kingdom of spain TikTok Inc. Jornada completa

TikTok Inc.
Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
in Madrid is seeking a Logistics Service Excellence Programme Manager to join our global logistics team.

You will drive continuous improvement of the customer and seller logistics experience across EU markets, leading standard process creation, SOPs, training and knowledge content, while partnering with product, operations and CS teams.
You will build scalable logistics xhfqzwm capabilities, develop reports and metrics like CSAT, and advocate for user-centric solutions to enhance service