Technical Customer Service

Hace 1 día

spain CGS Nexus Romania Jornada completa

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As a Technical Customer Service Representative at CGS Nexus, you will be in direct contact with our customers, helping them find solutions to their technical issues and making sure they receive a positive support experience.

Languages

We are currently hiring for several language teams. You should have:

Advanced level in one of the following languages: Norwegian, Danish, Finnish, Swedish or Dutch

Intermediate level of English

Good communication skills and the ability to explain technical information clearly

What we're looking for:

1 years+ of experience in Customer Service and/or Technical Support

High School Diploma or equivalent

Experience using or supporting Microsoft Windows, PC hardware and software

Good verbal, written and listening skills

Willingness to learn and develop your technical knowledge

Ability to work towards quality, productivity and attendance targets

Professional attitude and a customer-focused approach

Good problem-solving skills and attention to detail

What you'll do:

Troubleshoot, research and resolve technical issues using our internal knowledge base and tools

Identify issues that need to be escalated and follow the established procedures

Provide technical assistance and guidance to customers

Handle customer inquiries received by phone and through other internal communication channels

Prepare service pricing, quotations and invoices based on the diagnostics performed

Keep customer cases and interactions accurately documented

Make sure customers receive clear and professional communication throughout the support process

Escalate complex or unresolved issues to the appropriate support level

Take on additional tasks when required by the Team Lead