Senior Genesys Cloud Cx Consultant Emea

Hace 18 horas

madrid, kingdom of spain Ayesa Digital Jornada completa
Medtronic is seeking a Principal Customer Experience Specialist
- Service & Repair EMEA to drive CX initiatives across the EMEA region, improving NPS and Vo C scores. You will analyze feedback and operational data, translate insights into priorities, and coordinate cross-functional improvements with regional teams. You will collaborate with digital transformation, coach teams on CX principles, and promote a customer-centric culture, contributing to safer, more effective healthcare solutions.