People Experience Lead

Our client BTS is a global professional services firm specialized in the human side of strategy. Founded in 1986 in Stockholm, BTS helps organizations move from strategy to execution through leadership development, coaching, talent transformation, business simulations and experiential learning. With more than 1,200 professionals across six continents, BTS partners with many of the world's leading organizations. BTS is currently looking for a People Experience Lead to join its team in Bilbao and contribute to the People Experience agenda across South Europe & Latin America (SELAM), supporting approximately 165 employees across Spain, Italy, Greece, Mexico, Argentina and Brazil. Job purpose The People Experience Lead will act as a key People partner to BTS's SELAM leadership and people managers, combining strategic HR partnering with hands-on execution across the full employee lifecycle. Reporting to the Head of People Experience, MOW (Most of the World), the role will contribute to aligning people decisions with business priorities, supporting leaders in their people-related challenges, accelerating the talent agenda and fostering a consistent employee experience across the region. The position will have a particular focus on talent management, employee engagement, recruitment and onboarding, manager support, people analytics and the implementation and continuous improvement of global People Experience processes and initiatives. What you will do Business partnering Act as a trusted People partner to SELAM leadership and people managers, participating in relevant leadership meetings, talent reviews and workforce planning discussions. Advise on organizational design, team structures, spans of control and organizational changes as the business evolves. Recruitment and onboarding Coordinate and/or own end-to-end recruitment processes for SELAM roles, from briefing managers and defining requirements through candidate management and onboarding. Apply the MOW Recruitment Process and keep an accurate view of open roles and pipeline health. Talent management and development Coordinate the annual talent review cycle across SELAM, ensuring appropriate preparation, follow-up and alignment with global processes. Support managers in career development, talent identification and internal mobility. Contribute to succession planning for critical roles and coordinate the corresponding actions and timelines. Collaborate with the different MOW sub-regions to ensure consistency and effective implementation of the wider talent agenda. Learning and development Identify, together with managers and the relevant resourcing teams, capability and skill gaps across the region. Coordinate training, development and upskilling initiatives according to business and people needs. Contribute to initiatives that support continuous learning and professional development. Manager support, employee relations and policies Provide guidance and coaching to managers on performance conversations, team dynamics, people challenges and change processes. Support managers in addressing employee-related situations, ensuring consistency with BTS's values, policies and practices. Manage employee relations matters directly when appropriate, escalating complex cases to the Head of People Experience or legal advisors when required. Stay up to date with relevant local employment legislation across the countries within the scope and contribute to keeping policies and practices appropriately updated. Employee experience, engagement and culture Champion the employee experience across key moments of the employee journey, identifying opportunities to improve how employees experience BTS. Coordinate the local implementation of employee engagement surveys, analyse results and support managers in defining and following up on action plans. Contribute to initiatives around employee listening, feedback, recognition, culture and connection, ensuring they are aligned with BTS's values. Lead the local implementation of global/MOW People initiatives and support organizational change processes. People data and insights Use people data and analytics to identify trends, risks and opportunities across the region, including headcount, turnover, engagement and other relevant indicators. Prepare regular and ad hoc people reporting and insights for leaders, translating data into relevant information to support decision-making. Ensure the accuracy and appropriate maintenance of People systems and information. Identify best practices and opportunities to improve People processes based on data and experience. Offboarding Coordinate resignation and termination processes, ensuring a professional, consistent and compliant exit experience. Conduct and/or coordinate exit interviews and identify relevant insights and trends. Ensure appropriate follow-up and communication throughout the offboarding process What you bring Bachelor's degree in Psychology, Business Administration, Human Resources or