Doctor Team Lead
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What We Offer
* High-end, high-performance technical equipment:.
* Modern, fully renovated dental centers.
* Ongoing training.
* Support from a general practitioner for procedures not related to orthodontics.
* Professional supervision team dedicated to patients, alongside clinical appointments and available 7 days a week via the treatment tracking app.
* International network of colleagues (EU & USA).
* Energetic clinical team that listens to each other.
* Career path and growth opportunities.
* Special discounts on aligner treatments for you and your family. In This Role, You Will
* Approve treatment plans cases, review eligibility, approve refinements.
* Be the first level of support for the doctors and auxiliaries.
* Create the team and the process for smooth support for the front doctors.
* Be the liaison between the clinics and the HQ in Barcelona.
* Create training and processes.
* Train teams on processes and training techniques.
* Daily monitor quality reports and NPS and ensure good performance.
* Create improvement action plans and implement them.
* Daily monitor utilization and efficiency of time of the clinic teams. Organize daily quality checks.
* Create and implement procedures on quality monitoring of hygienist, auxiliaries, doctors in the use of tools and compliance with processes.
* Solve escalated patient requests and personally work with problem patients via meeting in the clinic, call, video conference or emails.
* Engage in marketing and interviews, receipt of influencers, and photoshoots. This may involve videos for social media.
* Combine work in the office and in the clinic when clinic requires orthodontic knowledge support.
* The work may involve travelling and need to work on weekends.
* Your hard work and drive to succeed will deliver nothing less than impressive results. What You Need To Be Successful
* Graduate in dentistry or orthodontics, registered with the Dental Association.
* Solid clinical experience, ideally with aligners and digital technologies.
* Experience in supervising or coordinating a medical team.
* Proficiency in digital tools and patient tracking software.
* Ability to supervise and validate treatment plans and manage complex cases.
* Natural leadership, organizational skills, and excellent communication skills.
* Focus on patient excellence and continuous improvement.
* Professional English, proficiency in an additional language will be considered an asset.
* Willingness to travel frequently to all of our clinics at an international level.
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