Analyst - Project Operations

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Job Details Responsibilities

Under the general direction of the lead of Project Operations, the Project Manager will be responsible for working alongside Consulting Services team members to support internal and external project work in a rapidly growing consulting environment.

Collaboration with internal and client teams for development of project SOWs and budgets, routing through proper internal reviews prior to client submission

Initiate project initiation and maintenance procedures using internal Project Operations tools and processes

Develop, track, maintain and drive project timelines and strive to keep team members and clients on task.

Monitor job status and resource hours daily to ensure the ability to complete projects on time, within scope, and on budget

Identify and resolve project risks or issues, effectively elevate decisions and issues

Effectively manage project scope / changes, functioning as an escalation point to ensure impact is communicated and approved

Monitor and manage project financials and generate client billing with internal Xcenda finance and external client financial stakeholders

Assist in the development and/or review and updating of project status reports/creative briefs

Ensure all projects follow routing procedures, including electronic file tracking and routing through SharePoint Connect Project Rooms

Schedule and hold internal meetings to kick-off projects and update project teams on the status of jobs and to alert team of obstacles that may impede deadlines

Schedule and manage client status meetings, developing agendas, gaining appropriate team input for meetings, and preparing follow up reports and action plans

Participate on client calls (as needed), taking notes, identifying action items and preparing client contact reports on all client calls

Learn and manage client-specific processes to ensure compliance

Responsible for Medical/Legal/Regulatory (MLR) submissions through client submission portals and/or other electrical means of submission

Work with client MLR review coordinators to ensure projects are scheduled for appropriate reviews based on internal and client timelines

Educate account/client services personnel and other project team members on client processes and the time required to complete and prepare various types of job deliverables for submission to client electronic/online copy approval systems

Schedule and route all job deliverable documents to appropriate internal staff for strategic review, updates, graphics enhancement, copyediting, etc and track accordingly

Perform quality control reviews of deliverables as needed for medical, legal and copy approval submissions (ensuring appropriate client naming conventions, document preparation, referencing and annotations are completed by content developers, and ensuring all project

queries by client and internal team members are addressed)

Develop and maintain a checklist for client preferences and guidance not noted in style guide for quality control/proofreading

Maintain strong working relationships with team members and with clients

Develop and maintain organized/standardized job files (paper and electronic)

Disseminate job communications internally and externally as needed

Assist in the staffing and training of contractors as needed

Assist in the selection of project vendors as needed

Identify opportunities to improve project efficiency and team communication

Perform other duties as assigned

Develop and execute advisor and contractor consulting agreements

Follow client-specific process to ensure compliance

Performs other related duties as assigned

Competencies

Balances Stakeholders

Builds Networks

Business Acumen

Collaborates

Communicates Effectively

Customer Focus

Decision Quality

Functional Knowledge

Instills Trust

Interpersonal Savvy

Manages Ambiguity

Manages Complexity

Manages Conflict

Optimizes Work ProcessesSituational Adaptability

Project Management – Champions,

Creates Project Infrastructure & Drives Project Management

Education

Bachelor’s degree in a relevant discipline is preferred or equivalent experience.

Project Management Professional (PMP) certification preferred

Exper