Team Lead
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
Location:
Barcelona, Spain Model: 100% On-site Employment type: full-time DUTIES AND
RESPONSIBILITIES:
* Lead, support and develop a team of customer and consumer service representatives
* Foster a collaborative, positive and results-oriented working environment
* Motivate the team and promote engagement with service objectives
* Supervise case management, ensuring effective prioritisation, workload distribution and adherence to deadlines
* Monitor daily team productivity, KPIs, adherence and SLA compliance
* Analyse team performance metrics to identify improvement opportunities and determine operational priorities
* Collaborate with the Quality Manager, N2 and Senior Supervisor to improve service quality, productivity and consumer satisfaction
* Participate in client meetings and communicate relevant information to the team
* Identify training needs and support the organisation of sessions to reinforce knowledge and best practices
* Gather team feedback on processes, operational needs and improvement opportunities
* Support the preparation and follow-up of reports covering performance, incidents and customer feedback
* Ensure compliance with company policies and applicable project regulations
REQUIREMENTS:
* Native or near-native level of Danish
* Fluent in English and Chinese
* Demonstrable previous experience managing customer service teams
* Experience working with customer service processes, tools and best practices
* Ability to analyse performance indicators and use data to support decision-making
* Good knowledge of Microsoft Office and Excel for tracking, analysis and reporting
* Knowledge of Salesforce or other CRM tools
* Excellent communication skills and the ability to deliver clear and constructive feedback
* Strong people management and team motivation skills
* Ability to manage priorities, make decisions and adapt to change
BENEFITS:
* Excellent remuneration package based on experience, skills and performance
* Great office location in Barcelona
* Full paid training
about the company
and the project you will be working on
* Career development program and specialized courses
* Guidance and tools to reach career potential.
-
Doctor Team Lead
Hace 11 horas
cataluna, Catalonia, España Impress Jornada completaThe Impress team is passionate about teeth, digitalization, and customer service. We are looking for a Doctor Trainer to accompany and support our doctors in their daily needs across all our clinics. What We Offer * High-end, high-performance technical equipment:. * Modern, fully renovated dental centers. * Ongoing training. * Support from a general...
-
Team Lead, Demand Integrations
Hace 11 horas
cataluna, Catalonia, España Cint Jornada completaOverview Join to apply for the Team Lead, Demand Integrations role at Cint. Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is...
-
Upsell Team Lead
Hace 11 horas
cataluna, Catalonia, España Factorial Hr Jornada completaFactorial HR is seeking a Team Lead for the Account Executive Upsell team to drive expansion within the French and Italian markets. This is a hands‑on leadership role where you’ll be in the trenches with your team, coaching daily, and actively closing deals to grow our existing customer base. You’ll own team KPIs, monitor pipeline health, and...
-
Italian Market Sales Team Lead — Grow
Hace 11 horas
cataluna, Catalonia, España Factorial Jornada completaFactorial is seeking an Account Executive Team Lead for the Italian market to elevate our Sales Account Executives team. You will mentor and guide the team through the sales cycle, fostering collaboration and accountability, while owning key deals in the Italian sector. Join a fast-growing, people-focused environment in Barcelona. You’ll shape strategies,...
-
Senior SDR Team Lead
Hace 11 horas
cataluna, Catalonia, España Timup Jornada completaUna plataforma SaaS innovadora está buscando un Business Development Representative para liderar el equipo SDR y optimizar la prospección outbound en el mercado español. El candidato ideal tiene más de 3 años de experiencia en liderazgo de equipos en entornos tecnológicos, habilidades de comunicación excepcionales y una mentalidad analítica....
-
B2C Analytics Manager — Lead
Hace 11 horas
cataluna, Catalonia, España Dow Jones & Company, Inc. Jornada completaDow Jones in Barcelona, Spain, is seeking an Analytics Manager to lead a team of analysts supporting high‑impact B2C initiatives across the Dow Jones portfolio. This hybrid role reports to the Sr Analytics Director and focuses on people management, prioritization, and delivering reliable, actionable insights to Product, Engineering, Marketing, and Data...
-
Lead.NET Engineer — Team Leader
Hace 11 horas
cataluna, Catalonia, España AgileEngine Jornada completaA leading software development company is seeking a Team Lead Software Engineer in Barcelona. In this role, you will guide a development team while directly engaging in the development of an advanced test automation platform. You will leverage your expertise in C# and .NET, ensuring high-quality delivery and optimizing performance. This position demands...
-
Creative Lead
Hace 11 horas
cataluna, Catalonia, España Alea Jornada completaThe Creative Lead at Alea will shape and lead the company’s creative vision, ensuring a consistent and impactful brand expression across all channels, projects, and teams. Reporting directly to the Head of Marketing, this hands-on leadership role combines brand strategy, creative production, and team management. The ideal candidate will be equally...
-
Lead Backend Engineer
Hace 11 horas
cataluna, Catalonia, España HSP Group Jornada completaAbout Us HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across legal entity setup, global HR, payroll, compliance, tax, and advisory, enabling our clients to scale faster, stay compliant, and reduce risk in every market they...
-
ARQUITECTUAL PROJECTS LEAD
Hace 11 horas
cataluna, Catalonia, España Roca Group Jornada completaJob description: Senior Interior Designer | Architectural Projects Barcelona | Hybrid Work Model About the Role At Roca Group & Laufen, design is much more than aesthetics: it is about creating experiences, inspiring spaces, and bringing our brands to life. We are looking for a Senior Interior Designer to join our Architectural Projects team and lead the...