AI-First Product Engineer, Customer Care
Hace 3 días
Madrid, Community of Madrid, España
Vivid Money
Jornada completa
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Vivid Money is seeking a Product Engineer for Customer Care who blends product and engineering depth to build our conversational systems. You’ll own chat, voice, and knowledge-base tools, setting direction, writing specs, and sometimes shipping fixes yourself.
You will design bot workflows with engineers, prototype AI-driven improvements, run experiments, and drive measurable improvements in deflection, resolution, and CSAT as we scale self-service and automation across Europe.