Team Leader

Hace 18 horas

Madrid, Community of Madrid, España Ingersoll Rand Jornada completa

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Overview As Lead Management Team Lead, you will serve as a player-coach, personally qualifying inbound leads while guiding a team of specialists. You’ll own day-to-day operations, ensure SLA adherence, and uphold CRM data quality and pipeline accuracy. You’ll collaborate with Marketing, Engineering, and Sales to improve lead response and handoffs, shaping a high-performing, data-driven lead management function. This remote role (Spain or Italy) offers a chance to influence process, culture, and commercial rigor at scale. Responsabilidades
* Lead, coach, and develop Lead Management Specialists; set performance expectations and provide growth opportunities
* Run regular 1:1s, team huddles, and performance reviews; give real-time coaching on qualification calls and CRM discipline
* Own scheduling, workload balancing, and coverage to meet SLA commitments
* Onboard new hires with training on qualification frameworks, CRM standards, quoting, and escalation
* Identify skill gaps and coordinate targeted development with Sales Enablement and Marketing
* Maintain accountability and a culture of continuous improvement and commercial curiosity
* Manage personal inbound lead qualification workload across web forms, chat, and phone within SLAs
* Conduct structured discovery, qualify leads, create Opportunities with proper ownership
* Provide budget quotes within templates and guardrails
* Escalate complex qualification scenarios and route appropriately
* Ensure CRM data quality; audit lead records, opportunities, quotes, and dispositions
* Monitor funnel metrics: response times, qualification rates, conversion, and Won/Lost alignment
* Collaborate with Marketing on lead quality, campaign alignment, and customer trends
* Act as primary liaison between Lead Management, Sales, Engineering, and Marketing leadership
* Escalate complex product or pricing questions and ensure timely resolution
* Partner with Sales Enablement on talking points and competitive intelligence
* Document and maintain standard operating procedures for Lead Management Requisitos principales
* Bachelor’s degree preferred (Business, Sales, Marketing, Engineering, or related)
* 3–5 years in lead management or related commercial roles
* At least 1 year in a team lead or senior IC role
* Experience coaching peers in a sales/commercial environment
* Track record of meeting or exceeding targets
* Fluent in English; Fluent in Spanish and Italian
* Strong written and verbal communication
* High attention to detail and CRM discipline
* Ability to manage competing priorities
* Salesforce CRM experience including reporting and dashboards
* CRM data quality management
* Qualification frameworks and intake processes

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