End User Services Technician

The Company At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world

Job Description We are looking for a

Helpdesk Support Technician

to join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work.

This is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We’re not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Despite being a standalone position, you’ll quickly feel part of a friendly and collaborative team.

The job in brief:

Job Title – End User Services Technician

Working model – Hybrid from Madrid, Spain

Team – End User Services Department

Level – Professional

Location – Madrid, Spain

Contract – Permanent – full‑time (EUR 36 h/week)

Qualifications Your expertise:

1+ years of experience providing

1st and 2nd line IT support

to onsite and remote users.

Proven experience with

PC and laptop configuration and maintenance

(Windows and macOS).

Hands‑on experience administering

Active Directory (AD)

and

Google Workspace (GSuite for Business) .

Strong experience in

hardware and software troubleshooting , including printers and peripherals.

Experience supporting

IP phones

and

call centre environments .

Familiarity with

IT asset management

and inventory control.

Experience using

IT ticketing systems

for incident and request management.

Knowledge of

Wi‑Fi networks

and basic IT infrastructure support.

Ability to work with

third‑party vendors

to resolve hardware‑related issues.

Fluency in

Spanish and English

(written and spoken).

Strong

problem‑solving skills , reliability, and attention to detail.

Ability to work independently while collaborating with distributed teams.

Experience supporting

both onsite and offsite users

in a multi‑site environment.

Previous experience in a

call centre or high‑volume support environment .

Additional language skills beyond Spanish and English.

Strong

documentation skills

and ability to keep technical records organised.

Demonstrated

time management and organisational skills .

Positive, team‑oriented attitude and openness to

constructive feedback .

Proactive mindset with a focus on

continuous improvement .

Additional Information Perks of working with us:

How we work together:

An inclusive, friendly and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)

Shorter working week (36 h as full‑time), with a half working day on Fridays

Flexible start and end of the working day

Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

Fri‑Yays: half a day on Friday morning with a no‑meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.

Professional and managerial skills development training paths, access to e‑learning platforms such as O’Reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:

2 paid days off per year for volunteering purposes

Occasional social events to foster connections among colleagues

Travel industry discounts and flash exclusive staff fares

We support our employees through life’s significant moments with leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too

Selection process steps:

HR interview

1st interview (Manager): soft skills + technical knowledge + online test

Final meeting

Offer extended

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and ce