Senior Customer Service Supervisor — KPI‑Driven Support Lead

J&T Express Spain seeks an experienced Customer Service Manager to develop localized SOPs and standardize processes in Madrid, ensuring GDPR-compliant operations. You will drive KPI optimization, oversee ticketing and call center systems, and coordinate with logistics functions to resolve issues.The ideal candidate will have 5+ years in express/logistics...

J&T Express Spain seeks an experienced Customer Service Manager to develop localized SOPs and standardize processes in Madrid, ensuring GDPR-compliant operations. You will drive KPI optimization, oversee ticketing and call center systems, and coordinate with logistics functions to resolve issues.The ideal candidate will have 5+ years in express/logistics...

PositionCustomer Service Supervisor – Iberia Team Lead (Open) – Job Requisition #: .Job OverviewWe are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous...

Cigna Healthcare, a division of The Cigna Group, is looking for a Customer Service Supervisor in Madrid to lead a team of Customer Service Representatives, ensuring global and client KPI delivery while maintaining high-quality service.You will coach staff, manage escalations, and coordinate with internal and external stakeholders, with a hybrid work model...

Nivoda is seeking a Senior Customer Support Executive to ensure a seamless experience for retailers across Europe. You will handle inquiries via live chat, WhatsApp, and email, resolve logistics and order issues, onboard new joiners, and coach colleagues while collaborating with multiple teams. The role emphasizes a customer-first mindset, KPI-driven...

Cigna Healthcare, a division of The Cigna Group, is looking for a Customer Service Supervisor in Madrid to lead a team of Customer Service Representatives, ensuring global and client KPI delivery while maintaining high-quality service.You will coach staff, manage escalations, and coordinate with internal and external stakeholders, with a hybrid work model...

About Cigna HealthcareCigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide.¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a...

Are you ready to join our digital revolution journey?At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.Our mission is to empower advertisers and...

Nivoda is seeking a Senior Customer Support Executive to ensure a seamless experience for retailers across Europe. You will handle inquiries via live chat, WhatsApp, and email, resolve logistics and order issues, onboard new joiners, and coach colleagues while collaborating with multiple teams.The role emphasizes a customer-first mindset, KPI-driven...