Debt Mediation Specialist – Polish Language Required
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* Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
* Monitoring open mediation cases through weekly and monthly reports.
* Monitoring default customers.
* Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.
* Monitoring the notified payment guarantees through weekly and monthly reports.
* Meet defined department goals and activity metrics.
* Perform other assigned tasks and duties necessary to support the Mediation Department. Requirements
* Previous experience working in customer support with debt mediation or incident management
* Fluent Polish (C2), spoken and written, is required.
* Fluent (C1) level of Spanish and English
* Resourceful and highly motivated, with a focus on client satisfaction.
* Team player and able to build good relationships across functions and collaborate to achieve shared goals.
* High accuracy standards.
* Experience will Salesforce/CRM will be a plus.
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