Expert Opportunity

Hace 4 días

Madrid, Community of Madrid, España Ethos Jornada completa

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About This Opportunity We're working with a leading foundational AI lab to find experienced vps of customer success who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. About This Opportunity We're working with a leading foundational AI lab to find experienced vps of customer success who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We're looking for vps of customer success with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs. Compensation $70/hour Commitment Flexible, 5-20 hours per week (or more if desired) Location Fully remote, work on your own schedule Start date ASAP Qualifications 4+ years owning customer success or support operations for a B2 B Saa S or services organization, including ownership of health-score models and renewal forecasting Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail About Ethos Ethos is a new expert network built by a Mc Kinsey/Soft Bank/Deep Mind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities. Key Requirements 4+ years owning customer success or support operations for a B2 B Saa S or services organization, including ownership of health-score models and renewal forecasting Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

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