Dutch Speaking Junior Business Travel Specialist
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What you'll do
Handle calls and online requests from business travellers, following clear guidelines and proceduresAsk the right questions to understand each client's needs, then suggest smart options and extras they hadn't thought ofBuild tailor-made itineraries (dynamic packaging) by combining flights, hotels and other services, often across complex routesLook up fares and calculate trip prices with margins in mind, using airline (IATA) knowledgeMake, change and cancel reservations in booking systems, and issue ticketsKeep clients informed about fare, tax and airline changesPrepare booking confirmations and invoices, and check travel documentsUpsell related and additional services, and prioritise preferred suppliersKeep traveller and company profiles accurate and up to dateBring in colleagues or specialists when a request is outside your expertiseWhat you bringFluent Dutch and good English, both spoken and writtenA strong customer-service and commercial mindsetAccuracy and attention to detail, especially with prices, bookings and invoicesComfort working with multiple systems at the same timeCuriosity and a willingness to keep learning about destinations, suppliers and proceduresExperience in travel, a GDS (Amadeus, Sabre, Galileo) or IATA knowledge is a plus but not required. Full training is provided. xqbhyrx What's on offerA career path. This role is the first step in a progression to more senior travel specialist positionsOngoing training in travel products, systems and destinations
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