Customer Care Manager
Hace 3 días
España
Qonto
Jornada completa
Gratis con email o Google
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Gratis con email o Google
Al continuar, aceptas nuestros Términos & Política de Privacidad.
We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools.
Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Founded in ***
* by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Join us as a Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle, our Team Lead.
Solve problems across chat, email, and occasional video calls for clients in the French market.
Dig into account activity, company profiles and transaction history to find the right solution.
Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.
What we're looking forA natural problem?solver:You've worked directly with clients in a customer care or a similar role, and you enjoy solving tricky, ambiguous problems rather than passing them on.
Sharp communication:You speak and write fluently in French and English, with a clear, professional style whether you're on chat, email or a call.
You're comfortable working outside of standard office hours and on weekends when clients need support.
Once trained, you'll own your tickets and projects without anyone looking over your shoulder.
Foundation work here can lead into product, project ownership, or other specialized tracks.
You'll be coached directly by senior teammates invested in your growth.
Your future managerYour manager will Axelle, Team Lead in Account Management, based in Barcelona.
Axelle joined Qonto as a Customer Care Manager. In less than two years she went from Customer Care Manager to Senior and then to Team Lead. Along the way she ran Account Management trainings and was the go?to person between Product and Customer Care for feature launches.
Axelle gives clear guidance and regular coaching, then trusts her team to own their work independently. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool.
* by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Join us as a Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle, our Team Lead.
Solve problems across chat, email, and occasional video calls for clients in the French market.
Dig into account activity, company profiles and transaction history to find the right solution.
Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.
What we're looking forA natural problem?solver:You've worked directly with clients in a customer care or a similar role, and you enjoy solving tricky, ambiguous problems rather than passing them on.
Sharp communication:You speak and write fluently in French and English, with a clear, professional style whether you're on chat, email or a call.
You're comfortable working outside of standard office hours and on weekends when clients need support.
Once trained, you'll own your tickets and projects without anyone looking over your shoulder.
Foundation work here can lead into product, project ownership, or other specialized tracks.
You'll be coached directly by senior teammates invested in your growth.
Your future managerYour manager will Axelle, Team Lead in Account Management, based in Barcelona.
Axelle joined Qonto as a Customer Care Manager. In less than two years she went from Customer Care Manager to Senior and then to Team Lead. Along the way she ran Account Management trainings and was the go?to person between Product and Customer Care for feature launches.
Axelle gives clear guidance and regular coaching, then trusts her team to own their work independently. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool.