Staff Software Engineer

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. This is a remote opportunity and we are looking for candidates from the UK, Sweden, Spain or Germany. Grafana Cloud runs Mimir, Loki, Tempo and Pyroscope as multi-tenant SaaS databases across AWS, GCP and Azure in regions worldwide. We’re looking for a Staff Software Engineer to keep these systems reliable at scale. You’ll write the software, automation and product changes that make our databases more reliable, including changes to the Mimir, Loki and Tempo codebases where reliability calls for it. You’ll also be on call for our highest-SLA customers and handle the operational work that comes with it. Write production code in our services, tooling and the Mimir, Loki and Tempo codebases that makes our databases more resilient, self-healing and scalable as demand grows quickly. Build automation and platform tooling that removes toil and scales our reliability practices across regions and cloud providers. Author design docs, review others’ designs and PRs, and shape feature design so it’s scalable and operable from day one. Lead customer-impacting incident response, including customer bridge calls when needed, and write blameless post-incident reviews that lead to engineering fixes. This includes investigating customer escalations, following up on incident actions, tuning capacity and configuration, and turning recurring issues into permanent fixes or automation. Weekday on-call is 12-hour shifts, Monday to Friday, split between North America and Europe so you cover your local

working hours
. Weekends are covered by a separate 24-hour rotation. You’ll take a weekend roughly once every six to eight weeks. 8+ years of software engineering experience, including significant time building and owning distributed systems in production. ~ Strong production software skills, ideally in at least one object-oriented language. You write clean, tested code and can make targeted changes in large open-source codebases you didn’t write. ~ Deep understanding of distributed systems: performance, scaling and failure modes. You can reason about how a system will break before it does. ~ Experience running multi-tenant systems at scale on Kubernetes in AWS, GCP or Azure, with infrastructure-as-code tools such as Terraform, Helm or Jsonnet. ~ You troubleshoot calmly and methodically under pressure, and you’ve taken part in blameless incident response and written high-quality post-incident reviews. ~ Staff-level technical leadership: driving cross-team projects, setting technical direction and making the engineers around you better. ~ Working knowledge of Linux internals, networking and cloud storage. Experience with Mimir, Loki, Tempo, Pyroscope, Prometheus or other observability and time-series databases. LI-Remote #LI-Remote *Why You’ll Thrive at Grafana Labs: ~100% Remote, Global Culture
-  As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. ~ In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.  ~ Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. Grafana Labs may utilize AI tools in its recruitment process to assist in matching informati