Customer Service Representative French and Dutch- Hybrid

CUSTOMER SERVICES REPRESENTATIVE FRENCH & DUTCH SPEAKING
Location: Barcelona, Spain

We are looking for a Customer Service Representative to join our Supply Chain team in Barcelona. The role serves as the first point of contact for customers across multiple markets, delivering exceptional service, managing orders to invoice, resolving enquiries efficiently, and working collaboratively with Planning, Logistics, Transportation and Commercial teams to support customer satisfaction and operational performance.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE
As our Customer Service Representative, you play a critical role in delivering customer service across multiple markets, managing order-to-invoice processes, coordinating with cross-functional teams, ensuring adherence to standard operating procedures, and providing accurate information, documentation, and operational insights to support customer satisfaction and supply chain performance.
You will be reporting to Customer Service Manager (Hub), and you will manage:

1. Customer Care & Support

• First level customer and commercial care and support in the local language.
• Respond promptly and professionally to customer enquiries through multiple communication channels.
• Provide information and resolve customer issues as required.
• Document customer interactions within the relevant systems.

2. Order & Operations Management

• Manage all order types through the order-to-invoice process and ensure invoices are stored appropriately.
• Synchronize daily operations with Planning and Logistics to optimize product availability and requested delivery dates.
• Coordinate with SSC Credit Management for blocked orders and escalate when release schedules are not met.
• Manage returns and refusals, including analysis, processing and follow-up activities.

3. Compliance, Reporting & Continuous Improvement

• Follow the standard operating model, SOPs and working instructions accurately.
• Provide documentation required for month-end revenue recognition reconciliations.
• Support DDS meetings by providing information to Customer Service Managers in the Hub and local markets.
• Provide information and input for internal and external audits.
• Participate in team meetings, training sessions and performance reviews, and suggest process improvements based on recurring customer issues or trends.

YOU ARE A COTY FIT

As a customer-focused professional with strong analytical and communication skills, you thrive in a fast-paced and diverse environment. You are collaborative, results-oriented, and comfortable working to deadlines as part of a team.

• High school diploma or equivalent.
• Strong analytical skills.
• Customer service experience.
• Effective communication skills.
• Fluency in French and Dutch plus English
• Fluency in Microsoft Office and SAP
• Delivering results.
• Working to deadlines and as part of a team.

If you're ready to support and shape the future of beauty, we want you on our team

WHAT WE OFFER

This is a unique role with a genuine opportunity to make an impact. You'll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.
Coty's global omni-working policy provides the option to work up to 50% of your month remotely. We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

ABOUT US

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you're the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible - we'd love to hear from you.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self

Country/Region: ES

City: Barcelona