M365 Senior Workplace Engineer

About the role

Step into a pivotal role within Swiss Re's Digital Workplace team, where you will be at the forefront of continued workplace transformation. As a Senior Workplace Engineer, you will co-lead the strategy, adoption, and delivery of intelligent Digital Workplace capabilities with a spotlight on Microsoft 365 Real Time Communication and Collaboration services, Workplace AI assistants, agents and automation. Your work will directly shape the modern, best-in-class digital experience for our global workforce, driving measurable business value while ensuring services are delivered in line with security, compliance, regulatory, and governance requirements.

Key Responsibilities

• Lead design and implementation of Workplace and Microsoft 365 Real Time Communication and collaboration capabilities, as well as security, governance and compliance controls, translating internal risk policies into technical measures and operating procedures
• Provide technical expertise in identifying, evaluating, and developing effective processes, user journeys and services in the Real Time Communications and Collaboration area that meet business requirements
  Deliver transformational initiatives and solutions, such as platform modernisation, migration activities and similar, turning technology into measurable business value
• Monitor and respond to fast-paced developments in the Digital Workplace space, maintaining active engagement with vendors and internal stakeholders
• Hands-on implementation with Microsoft 365, Azure workloads and modern scripting and development platforms
  Leverage data platforms such as MS Power Platform and Palantir Foundry to drive data-informed workplace decisions and visualisations
• Continuously upskill , improve controls and procedures, and actively share knowledge across teams to foster a culture of learning and innovation

About the Team

We in Digital Workplace (DWP) set out to make it easy for more than 14,000 employees to seamlessly connect with people, ideas, and expertise — within and beyond Swiss Re.

Our team is built around  Microsoft 365, Workplace AI solutions, Change Management and Adoption as well as related services — spanning design, architecture, development, integration, and orchestration across teams and internal partners. We believe the key to success lies in deeply understanding the business needs of our internal clients, identifying where technology can add real value, and focusing on how people will adopt and embrace change.

To support this, we are continuously redefining the way we work. DWP is an early adopter of agile methodologies and agile leadership within Swiss Re — and we're proud of it. We are a diverse, passionate team of experts who genuinely welcome professionals who bring curiosity, drive, and experience to help us deliver world-class solutions. Come join us on our journey

About You

We are looking for a self-starter with a can-do, hands-on, and end-to-end mentality — someone who is adaptable, curious, values close stakeholder interactions and is ready to challenge colleagues and the status quo in the best possible way. You thrive in an environment where no two days are alike, engaging regularly with new requirements and topics alongside a diverse team of experts. You bring a track record of successful delivery in complex, fast-paced environments and are energised by the opportunity to create real impact.

We are looking for candidates who meet these requirements:

• Expert knowledge of Microsoft 365 digital workplace platform and related services, with focus on Real Time Communication and Collaboration (for example Teams, Video Room Systems, MTRs, Teams external calling, AudioCodes SBCs and Gateways, provider SIP trunks, PSTN gateways, Operator Connect, voice recording for market regulated users and switchboard solution)
• Advanced automation and scripting capabilities including experience with modern DevOps technologies and CI/CD methodologies
• Good working knowledge of data analytics and visualisation , including hands-on experience with tools such as MS Power Platform and Palantir Foundry
• Good working knowledge of Azure Cloud, Networking, Identity and Access Management, as well as provisioning, authorisation, and authentication concepts
• Hand on knowledge with Enterprise agentic AI platforms such as Copilot or ChatGPT Enterprise
• Fluent English with excellent communication skills at all levels of the organisation and beyond

These are additional nice to haves: