ITSM & Vendor Management Specialist - barcelona

Overview

¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.

As ITSM & Vendor Management Specialist, you will join GISD’s Transversal Governance Team to steer service governance and vendor oversight. You’ll bridge ITSM discipline with strategic vendor management to deliver enterprise-wide transparency and cross-functional alignment. The role focuses on governance, performance management, and stakeholder engagement rather than hands-on operations. You will influence outcomes and drive continuous improvement across multiple pillars, shaping reliable and cost-efficient infrastructure delivery.

Compensaciones / Beneficios

• Hybrid work plan
• Flexible Remuneration Plan
• Wellwo wellness platform
• Wellhub gym network access
• Global Family Leave Policy
• Stock ownership program

Responsabilidades

• Own and publish consolidated Infrastructure KPI/SLA dashboard and monthly availability report across pillars
• Maintain Major Incident & Post-Mortem Register, driving root-cause analysis governance and preventive actions
• Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow
• Drive Continuous Service Improvement initiatives and present outcomes to leadership
• Govern aggregate service health and partner with pillar operations teams for instrumentation and accountability
• Produce Vendor Performance Scorecards and coordinate QBRs/BRs for strategic vendors
• Act as governance point for strategic vendors, surfacing risks and opportunities to Infrastructure leadership
• Support RFPs, sourcing events, contract negotiations, renewal planning with Procurement/Legal
• Identify vendor consolidation, optimization, and cost-efficiency opportunities across the portfolio

Requisitos principales

• Bachelor's degree in Computer Science, Engineering, IT, or related discipline
• 6–8+ years of experience in IT infrastructure, governance, service management, or vendor management
• ITIL v4 Foundation certification
• Hands-on expertise with ServiceNow (ITSM, ITOM)
• Proven track record defining SLAs/KPIs and building executive xbhjioe dashboards (Tableau preferred)
• Contract lifecycle management experience
• Experience negotiating with hyperscalers and tier-1 vendors (Cisco, Microsoft, AWS, etc.)
• Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization
• Strong cross-functional collaboration with Procurement, Finance, Legal, Security, EA, and PMO
• Excellent written and executive-level verbal communication in English
• Analytical, data-driven, outcome-oriented mindset

• Cross-functional collaboration
• Stakeholder influence without direct authority
• Executive communication
• ServiceNow ITSM/ITOM
• ITIL v4 Foundations
• Tableau (dashboard building)