Sr. Manager, LQA Madrid, Spain

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.
Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K's portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA 2K, renowned BioShock, Borderlands, Mafia, Sid Meier's Civilization, and XCOM brands; popular WWE 2K and WWE SuperCardfranchises, TopSpin2K25, as well as the critically and commercially acclaimed PGA TOUR 2K
At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work We encourage ALL applicants to explore our global positions, even if they don't meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply
What You Will Do Organizational Leadership & Talent Development Manage a regional LQA organization that includes people managers, individual contributors, and vendor resources.
Lead and mentor direct reports, including LQA Managers and Associate Managers, ensuring development, retention, and consistent performance.
Support training plans, hiring initiatives, and talent development within the regional LQA function.
Foster a collaborative, inclusive, and feedback-driven team culture with a focus on performance, mentorship, and growth.

Strategic Planning & Business Operations Contribute to the departmental strategic planning process, providing input on staffing needs, tooling requirements, and budget forecasting.
Set and align team-level goals with departmental OKRs, managing schedules, work plans, and delivery metrics across projects.
Partner with senior Global Loc leadership to scale tooling, automation, and people operations as the LQA function expands.
Operate with significant latitude for decision-making, especially in areas of vendor oversight, issue escalation, and test strategy.

Quality Governance & Process Evolution Oversee and evolve core workflows (test planning, triage, cross-regional bug handling, and reporting), ensuring quality across languages.
Review team KPIs, issue patterns, and milestone outcomes to drive continuous process and quality improvement.
Serve as a key escalation point for sensitive LQA issues—voice quality, localization bugs, systemic vendor problems, etc.

Executive Stakeholder Alignment Collaborate with senior production, QA, content, and engineering stakeholders to ensure test coverage aligns with risk and release velocity.

What We Need Behavioral The confidence and critical judgment to operate with significant latitude, making high-stakes decisions regarding global test strategy, vendor management, and critical operational escalations.
A strong commitment to fostering a collaborative, feedback-driven environment that prioritizes retention, continuous growth, and psychological safety across a massive, diverse regional organization.
The composure and analytical mindset required to act as the ultimate escalation point for sensitive, complex issues (e.g., systemic vendor failures, severe localization bugs), resolving them efficiently without disrupting global velocity.

Technical Advanced Workflow & Systems Engineering: Deep expertise in overseeing and actively evolving core LQA workflows—including cross-regional bug handling, triage, and large-scale test planning—to maintain uncompromised quality across all languages.
High-level proficiency in synthesizing complex team KPIs, multi-project issue patterns, and milestone outcomes to drive systemic, departmental process enhancements.
Technical foresight to partner effectively with Global Loc leadership and engineering to identify, design, and scale advanced tooling and automation solutions as the LQA function expands.

Leadership Proven ability to manage, mentor, and develop a subordinate leadership team (LQA Managers and Associate Managers), ensuring consistent management practices, performance, and succession planning.
Strong capability in driving regional hiring initiatives, designing robust train