Technical Support Specialist

As an Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service. Oversee end-to-end management of technical incidents via phone support. You have good analysis capacities and enjoy problem-solving You master the network domains, VoIP, TCP/IP, internet, etc. You are fluent in French, English and Spanish. Knowledge of the Zendesk, Jira and Salesforce tools is appreciated To work in an ambitious company with an exciting product and project. With equal skills, all our positions are open to people with disabilities.