IT System Administrator Senior

As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology.
As the world's first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Reporting to the Director of Technology, the Senior Systems Administrator is responsible for ensuring the reliability, security, and continuous improvement of the organization's enterprise technology environment. The role plays a key part in delivering a seamless technology experience for employees worldwide while driving operational excellence and scalability across the IT landscape.
This role serves as a senior technical owner across endpoint management, identity and access management, collaboration platforms, enterprise SaaS applications, and workplace technology initiatives, balancing operational excellence with strategic technology improvements.
Responsibilities Administer and support Google Workspace, MS Teams, Zoom, Slack, and associated collaboration technologies.
Manage platform configuration, security settings, licensing, integrations, and lifecycle management.
Manage the full lifecycle of corporate endpoints across macOS and Windows environments, including provisioning, deployment, support, and retirement.
Administer Jamf, BeyondTrust, Microsoft Intune, and related endpoint management and security platforms.
Manage user provisioning, deprovisioning, access reviews, and role-based access controls.
Administer and maintain Google Workspace, Microsoft 365, and associated enterprise systems.
Monitor system health, performance, availability, and capacity, proactively identifying and resolving issues.
Lead implementation, migration, and enhancement projects across enterprise technology platforms.
Develop project plans, technical designs, implementation strategies, and operational transition plans.
Act as a senior escalation point for complex technical issues affecting employees globally.
Collaborate with internal teams and external vendors to deliver technology projects and operational improvements.
Required Qualifications Proven expertise in Apple/macOS environments, Google Workspace, and Jamf device management.
Experience managing enterprise endpoint platforms, device lifecycle processes, patching, configuration standards, and asset management programs.
Experience administering cloud-based SaaS platforms, including user provisioning, configuration, integrations, lifecycle management, and governance.
Proficiency in scripting and automation using Bash, Python, PowerShell, or similar technologies.
Strong documentation skills, including technical standards, operational procedures, and knowledge base content.5+ years of progressive experience in systems administration, enterprise IT, endpoint management, or related infrastructure roles.
Preferred Qualifications Experience with network administration and diagnostics, including Aruba, Palo Alto, and Zscaler technologies.
Experience supporting cloud infrastructure platforms such as AWS, Azure, or Google Cloud Platform.
Experience with Microsoft Intune, Microsoft 365, BeyondTrust, virtualization platforms, or similar enterprise technologies.
Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
Relevant certifications such as Jamf Certified Administrator, Google Workspace Administrator, Okta Certified Administrator, Palo Alto Networks, Microsoft, or equivalent certifications. $The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.it only makes sense to make it awesome.
Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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